TYPED IN CAPS TO MAKE READING EASIER. 

2025 NOVEMBER 3

FULL TITLE - CIBC - START PICKING UP PHONES ON LINES DEDICATED TO CUSTOMER SERVICE - IF NOT THEN YOU WILL LOSE CUSTOMERS TO OTHER BANKS - YOUR CUSTOMERS WAITED 60+ MINUTES MORE THAN ONCE AND THEN HUNG UP DUE TO NO RESPONSE FROM CIBC - EXAMPLE INCLUDED (80+ MINUTES ON THE PHONE).  

 

ISSUE SUMMARY: 

CIBC HAS PHONE NUMBERS DEDICATED TO CUSTOMER SERVICE AND COMMUNICATED TO THEIR CUSTOMERS IN MANY FORMS INCLUDING CIBC'S WEBSITE, CIBC'S MAIL TO CUSTOMERS, POSTERS AT CIBC'S BRANCHES AND CIBC'S EMPLOYEES TELLING CUSTOMERS WHAT NUMBERS TO CALL. 

BUT - WHEN YOU CALL THOSE NUMBERS, NOBODY PICKS UP THE PHONE. EVEN IF YOU WAIT OVER 60 MINUTES - NOBODY PICKS UP THE PHONE. PHOTO EVIDENCE IS ATTACHED. 

 

SOLUTION REQUEST: 

CIBC - ON BEHALF OF EVERY CUSTOMER THAT YOU HAVE AND ESPECIALLY ON BEHALF OF CUSTOMERS WHO HAVE BEEN YOUR CUSTOMERS CONTINUOUSLY FOR MANY DECADES, PLEASE START PICKING UP PHONES ON LINES DEDICATED TO CUSTOMER SERVICE - IF NOT THEN YOU WILL LOSE CUSTOMERS TO OTHER BANKS.

A PHOTO EXAMPLE IS ATTACHED (80+ MINUTES ON THE PHONE). 

A HUGE THANK YOU FOR YOUR ATTENTION - HOPEFULLY, STARTING WITH THIS TUESDAY, THE PHONE NUMBERS DESIGNATED BY CIBC AS CUSTOMER SUPPORT NUMBERS WILL HAVE CIBC EMPLOYEES PICKING UP THOSE PHONES AND SUCCESSFULLY HELPING CIBC'S CUSTOMERS. 

 

SINCERELY AND WITH BEST WISHES, 

ALEXANDER ARTAMONOV, MBA, CFA, BCOM (WITH DISTINCTION) 

 

2025 NOVEMBER 14 - STATUS UPDATE - CIBC CLIENT CARE VERBALLY COMMUNICATED THAT THEY REPIRTED THIS ISSUE TO THE LEADERSHIP OF ALL IF CIBC'S CALL CENTERS AND THAT THIS ISSUE IS BEING WORKED ON. IF YOU CAN - PLEASE TRY CALLING THIS PHONE LINE AND POST WHETHER THEY PICK UP OR NOT, AND IF THEY DO PICK UP - AFTER HOW MANY MINUTES OF WAITING.