- Andrew TaylorCEO, Enterprise Holdings
- Christopher S. AndersonRegional Vice President
Enterprise Rent-A-Car: State your personal insurance requirement.
Enterprise Rent-A-Car personnel have utilized deceptive sales tactics. The deceptive sales tactics unfairly target the ignorance of consumers. It is unfair to consumers and competitors of Enterprise. I urge Enterprise to make known their personal insurance requirements for vehicle rental, if any. Omission of this requirement has allowed personnel a foothold to deceive consumers.
I have been a victim of this deceptive and unfair practice. Enterprise personnel have stated that "proof of full coverage insurance" is required "in order to rent a car". However this assertion has proven to be false and not company policy as stated by Enterprise personnel. When challenged to see the policy in writing it has yet to be produced by personnel or management members.Declining the offered CDW, I was denied the opportunity to rent a vehicle even though I was qualified to do such according to the Renter's Requirement listed on the company's website. In the instances where I elected to purchase the CDW, I was coerced through deceptive sale tactics.
I work hard for my money and as a consumer I should not have to deal with a business using deceptive practices to coerce me out of my money. Enterprise has yet to address the issue of deceptive sales tactics. I refuse to be a victim again. I want Enterprise to resolve this matter. The solution is simple. Lend you help in getting Enterprise Rent-A-Car to do the right thing and provide a simple solution: State your Personal Insurance Requirements, if any!
- CEO, Enterprise Holdings
- Regional Vice President
Christopher S. Anderson
I want to bring to your attention deceptive sales pitches being utilized by Enterprise personnel. These sales pitches are utilized explicitly for the intent of deceiving consumers into purchasing a product that they do not need. On several occasions I was told by Enterprise personnel that “proof of full coverage insurance” was required “in order to rent a car”. I was told that this is company policy however when challenged to see the policy in writing, it could not be produced by any personnel or manager. Declining the offered CDW, I was not allowed the opportunity to rent a vehicle even though I met the Renter Requirements as stated on the company’s website, www.enterprise.com.
A phone conversation with regional vice president, Chris Anderson, on May 23, 2012 confirmed the sales pitch to be false saying it is not company policy that consumers must demonstrate “proof of full coverage insurance” “in order to rent a car”. The company’s website also confirms this as the Renter’s Requirements does not list any insurance requirements for consumers. My concern is the intent behind this sales pitch utilized by Enterprise personnel. Mr. Anderson claims the rental process is non-discriminatory but my experiences have been otherwise. Personnel have practiced distinguishing between consumers with full coverage insurance and consumers without full coverage insurance, discriminating against the latter.
The deceptive sales pitch utilized by Enterprise personnel unfairly target the ignorance of consumers. It is unfair to consumers and competitors of Enterprise. These deceptive and unfair practices may even be in violation of consumer protection laws in the consumer’s respective state.
Enterprise has yet to address the deceptive practices as confirmed by Mr. Anderson’s statement that interviews with personnel “did not reveal any improper conduct”. Lack of acknowledgement of these practices as improper has allowed a culture of tolerance to fester. Tolerance of consumers being coerced out of their hard earned money through deception and outright lies.
I implore Enterprise Rent-A-Car to settle this issue: list under Renter’s Requirements the personal insurance requirement, if any. Omission of this requirement has allowed personnel a foothold to deceive consumers. Your resolve in this matter is greatly appreciated.
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