Stop selling unsafe, recalled cars to consumers.
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CarMax is the largest used-car retailer in the U.S. You've probably seen their ads claiming that every car they sell passes a rigorous “125+-point inspection.” What they don't tell you is that CarMax fails to get the safety recall repairs done before they sell cars to consumers.
Angela and Clarence Davidson bought a used 2010 Dodge Ram from CarMax in Irvine, CA. With children at home and in college, and a 5-year-old grandson, they wanted a safe car. Because the car was "CarMax Quality Certified," they believed it was safe.
But right after they bought it, Chrysler told them the truck was recalled over a year before. The drive shaft was defective and likely to separate from the rear axle. CarMax had failed to get it repaired before selling it to the Davidsons.
When they tried to return it, Carmax refused, and told them it was now their problem, not CarMax's. So they took it to a Chrysler dealer for the safety recall repairs and thought it was fixed.
Days later, without warning, the truck fell apart on the freeway and caught on fire. The couple and their 12-year-old daughter barely escaped before the truck exploded into flames. It also caused a brush fire that closed down the freeway for about 4 hours.
They owned their “CarMax Quality Certified” truck just 11 days. Then it almost killed them. How could this happen?
CarMax sells ticking timebomb cars with safety defects like: catching on fire, brake failure, exploding air bags, axles that break, ignition switches that make cars die in traffic and disable the air bags, and other life-threatening safety defects.
CarMax must stop selling unsafe, recalled cars to consumers without getting the free repairs done first.
CarMax says they're not authorized by auto manufacturers to perform safety recall repairs. So instead of taking recalled cars to other dealers who are authorized to do the repairs, for free, CarMax dumps the unsafe cars onto their customers.
CarMax makes billions of dollars a year. They can afford to get recalled cars repaired for free or sell them to dealers who are authorized to perform safety recall repairs. They just don't care enough about their customers' safety to do the right thing.
CarMax needs to hear from consumers. Tell CarMax to stop selling unsafe, recalled cars to consumers without getting the free repairs done first.
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