Ombudsman 4 Cnd. Immigration DESPERATELY NEEDED * Cnd. Citizens treated like dirt

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Presently the Canadian Immigration has put my Canadian family at risk of getting the COVID-19 virus by treating this Work Permit so unfairly. A support worker comes to our house by bus to work 10 hours a week. The government has cut the hours back from 16. If the work permit had been treated fairly we would have an excellent support worker living in our house that has proven excellent skills working with our family, is affordable, would be working 30 hours a week and is flexible to work weekends when most of our work is. I have been trying to get a decent  full time support worker for 5 years!!

This is not about refugees. This is not about taking jobs from Canadians. From the response I have got over the last four years Canadians do not want private full time support worker jobs for seniors with disabilities, especially weekend work/public holidays.  If they do work for an agency they do not want to give up any benefits. With the huge aging population the need  for good private support workers  is huge compared to what is available in Mississauga.

As entertainers we have bookings up to New Year's Eve 2019. I don't have one consistent suitable full time support worker to help me. I do not want to have to keep giving my jobs away!

I need my MP  to ask Immigration to reconsidered this work permit in hopes that it will be treated fairly. We have been struggling for four years!

I need anyone in the Canadian government to work with Immigration to help me get this urgent work permit  reconsidered and approved before all three of us end up on the health care system ! I need help getting my petition heard in parliament for an ombudsman for Immigration so other Canadian employers/temporary foreign workers do not go through this nightmare.

 I run our children's entertainment company and I am the care giver for my:

mum with  disabilities (living with us) husband with disabilities 

brother -brain injury (Mind Forward Brain Injury Services)

My mum and I were born in Canada.  My husband has been a Canadian citizen for more than 40 years.

Fast Nov 21 2019

 I am a burnt out care giver classed as "crisis" by Ontario's LHIN  and need the one consistent support worker  now that is the best match for my whole family so I can care for my mum and husband at home. This is what the government promotes!!  It has been four years already that I have urgently needed help! I am exhausted, immigration is crippling our business with this unfair treatment to us as Canadian citizens/employers. The emotional abuse to us and  the TFW is outrageous.

  I hired support workers through an agency to have a 3 day care giver break. My rest from care giving cost over $2,000.00 !! for around the clock support workers for my mum. I had so many emergency phone calls because of my mum's anxiety not having one consistent familiar  support worker that I had to come home early. Our Doctor came to our house all three days. The break was more stress than being the care giver at home.

We are caught between the cracks of the Ontario LMIA/Temporary Foreign Work Program and Immigration working against them while our Canadian family suffers  having  an urgent, desperate  need, now since 2015!   Immigration is crippling our business, given us beyond huge stress and treated all of us so unfairly. I want time to advertise and hire more Canadian entertainers. The TFW wants to work.

I have been writing for help from my MP, other MP’s, the Minister of Immigration, the Minister of Seniors, the standing committee for Immigration, Human Rights etc.  up to Justin Trudeau’s office from Dec. 2015 when the work permit for a home care worker was active to present and it appears Immigration at the Canadian Embassy in Havana is not accountable to anyone for their errors, wrong information, twisted opinions not even based on Canadian values, discrimination and emotional abuse to Canadian citizens and Cubans.

Everyone  is horrified at how we all have been treated - public/ government except immigration. Now Nov. 20/2019 The Minister of Health referred me to the Minister of Immigration. My letters never get to the Minister of Immigration.  Immigration just sends out the standard letter stating  they treat each visa fairly. My phone call to the Minister of Immigration's office was never returned. Previously Doug Ford's office forwarded my request for help  to the Minister of Health for the second time only to be told to do more paperwork filling in a complaint form about the one hour LHIN service we had.  We need the one good consistent, familiar support worker we found suitable to our whole family for 30 hours a week, not 14 hours a week (max) from  the LHIN. Their support worker service was so inefficient I had to cancel them due to the extra  huge stress they caused for all of us.

LHIN already knows the agency for support workers in Mississuaga, Ontario  has difficulty meeting the needs of their clients, as stated and known by all-Doctors, nurses, government offices....the need is greater than what they can provide. 

I have been helped by Canadian government below in hopes that on a second work permit we would be treated fairly. The approved LMIA of 2015 was reinstated in Oct. 2018 and the 2015 rules should be grandfathered into the Home Care Rules in this exceptional, urgent work permit.

Director of the Temporary Foreign Work Program

LMIA policy makers

the Ontario supervisor at the LMIA processing centre

my MPP's office, Gagan Sikand, MPP Omar Alghabra's office

   Immigration holds "familiar" against us. My mum is medicated for anxiety. Our doctor states we need one consistent, familiar support worker. The hospital letter from the doctor states the same.  Having a familiar  support worker is MEDICALLY  NECESSARY.  Finding the right match for our whole family is beyond difficult.

Immigration holds the fact that we applied for a work permit soon after a visitor visa for the same person because my brother that has a brain injury was suffering huge depression because his partner died. He needed more of my time/support, thus, I needed a support worker at that particular time.  Immigration would not know this (and it is ridiculous  to have to pay close to another $1,000.00 to reapply to add this piece of information after all the abuse they have made my Canadian family suffer through) I can show the death certificate.

After huge stress, and money the only two reasons the officer in Mexico City {July 2019}  on the 2nd work permit could find to refuse the TFW were two "personal opinions" from   the  previous officer's in Havana, when her personal opinions were wrong. We have proof with genuine documents. 

I should not have to pay $55,000.00 for the best immigration lawyer in Toronto that Ottawa government officials recommended to fight it's own  Canadian Immigration's unfair system that has:

The Canadian Embassy in Havana emotional abused my Canadian family and the temporary foreign worker (TFW) Immigration told MP's office TFW passed his interview and rejected TFW 2 days later. Only excuse from MP's office  -perhaps they did not know what "passed" meant! No criminal record. No change.

used discrimination against Canadian law-gender for job-officer expressed in interview to worker and interview to me she was not comfortable about a male working for a female in a senior's residence, even although TFW said I would do personal care (bathing/dressing) as I only lived 2 blocks away and self employed.

MP office told Immigration didn't compare THE TFW'S qualifications to the approved job contract/job ad in Canada/approved  LMIA duties for job code but compared qualifications to other Cubans !

2016  false accusations against us as employers and TFW

inappropriate questioning  of TFW- about our personal life/finances

accused me of running another business under Honey Homecare as the Mississauga tax office made the error of telling me I had to have a company name to hire a home support worker.

discrimination by profession-put us through extensive,  repeated "paperwork hell" because we have operated a clown entertainment company (31 years) when our finances were already approved in Canada by the ESDC. (finances approved twice now) 

 2nd work permit -visa office closed in Havana so officer in Mexico City went by "notes on file"from the 1st officer/1st work permit-incorrect information, false accusations, discrimination - no interview 

As a Canadian born business owner of 31 years I should not be treated like a piece of dirt at the Canadian Embassy in Havana. I was so shocked at the accusations, discrimination and wrong information that I politely questioned how this insanity could actually be happening at a Canadian Embassy. The only way I could even talk to the officer was by writing my request on an e-mail from Justin Trudeau's office saying they were looking into the matter  and I handed it to the security guard at the gate.

Gagan Sikand's -MP's office informed us the TFW passed his interview in 2016. Two days later on a Sunday (no criminal record or changes) the rejection letter arrived, devastating my Canadian family, especially my mum and the TFW.

This emotional abuse should never have happened and there has been no explanation for it except perhaps "they used the wrong word, perhaps they didn't know what passed meant" We will never forget the pain this caused my Canadian family, especially my mum and it devastated the TFW. 

The Canadian Immigration has put our Canadian family and the TFW through living hell,  yet I spoke to man the other day of a different culture and he got a home support worker to Canada (relative) with NO INTERVIEW !  The Cuban TFW has to travel by bus 10 hours, arriving in the middle of the night in Havana and has to pay for an over night stay. The process has to be repeated for the medical where others can request a dr. close to home if far away from home. The TFW for this 2nd work permit  was on a wait listing for a bus to Havana for a day, got to Havana airport at midnight, waited until 5:00 am for flight to Panama, then a transfer to another island not requiring a visa simply to get the biometrics completed because the visa office was closed in Havana. This was a huge unnecessary, unfair expense! 

We paid $1,000.00 for the Labour Market Impact Assessment and advertised the job for a home care worker  for my mum on Service Canada and other websites for 5 months. The best applicant interviewed didn't speak english well enough to be understood. Yes I have to keep each resume etc. as proof this is the truth. (Now I have repeated the 54 pages of beyond time consuming questions and our finances have yet again, been approved by Canadian government.

Now Feb 2020 and the LMIA is not even required and my Canadian family is still suffering, losing income while trying not to take up a space in long term care and temporary foreign workers are flocking in from all countries easily to meet the demand for support workers.

Under the home care program we agreed to provide a room, food, pay medium wage and treat the home care worker with respect . I could give jobs to more Canadian entertainers and entertain myself more. Thus more tax money for the government from everyone.

 Oct. 2019 I have ads up at PSW schools, churches etc. I don't have time for this especially when I have already done  more than enough advertising  and found the best match for our family already.  Workers I have hired have turned out to not be a match for my mum, find jobs in other fields, decide this is not the type of work they want, unreliable. They don't want to work on weekends/public holidays....on and on.. Most have no experience  and just want to fill their requirement to collect UIC.

I do not want "assisted living"for my mum.  My friend just went through a court case where her mother strangled to death in the SunRise Assisting Living in Mississauga because the bed rail was not put on properly and nobody noticed. The staff went to "SunRise University " 3 days training !!

Long term care has long waiting lists and the support ratio to patients is not good. Because of my mum's anxiety doctors recommend home care for her well being to keep her happy and independent surrounded by family is the best option. We can do this if we have the one consistent familiar worker that matches our unique, urgent situation. Government claim this is what they want  instead of  overburdening the health care system in Ontario. My mum loves her  daily family outings/being part of the community where she has lived for 20 years. My mum has broken her hip twice already. At night in long term care the ratio is 3 support workers to 29 seniors. My mum gets up and sometimes forgets to use her walker. A nurse working in long term care told me the ratio and said at night the support workers are busy. "If they fall, what can we do? !!"t  This is not what I want for my mum!)

With this excellent support worker/home care worker who was recommended by a doctor in Cuba my mum can feel good about her independence. It is beyond difficult to find a good support worker that is good for my mum with her anxiety and need for independence. I would do all personal care while the support worker does my  household duties so there is no need for discrimination by gender by the Canadian Embassy in Havana.

The Temporary Foreign Worker has:

More qualifications - more home care support experience than the approved LMIA job-caring for  senior with cerebral palsy for years 

  For more than 5 years the Temporary Foreign Worker has also supported my mum on yearly vacations in Cuba.

My husband with disabilities benefits from the TFW's help on vacations in Cuba also. 

 Submitted a reference from another senior/tourist  client. (and has more but we are expected to pay another $1,000.00 ! to reapply)

 Translated spanish /english for us when my mum ended up in hospital one time in Cuba

The TFW desperately needs to make money to repair the roof on his cement house so the rain does not come in and bars on the window for safety. He wants to update the washroom to make it easier for his (now) 75 year old uncle with cerebral palsy. Support has been arranged for his uncle if accepted to Canada.

The TFW going back to Cuba has the option of support work with his license from the Cuban government and computer work that he is trained for and has experience in 2017.  (again we need to pay another $1,000.00 to show that document )  He wants to start a small business supporting senior tourists which there is a need for in Holguin/ surrounding  beach area and good money to be made.  He wants to improve his english even more and learn more about Canadian culture to do a website to attract senior tourists when they are booking their vacations to Cuba.

Nov. 2019- to present  the TFW is working with mentally challenged patients at Hospital Psiquiatrico Provincial de Holguín. Again the cost around $1,000.00 to submit.

 Is this any way to treat a Canadian citizen keeping 2 seniors out of long term care  by caring for them at home as the Canadian government wants ? 

We are not the TFW's  family. His family is in Cuba. HIs large extended family is # 1 to him and his long time friends in the community he has lived his whole life.

The TFW has supported my mum and husband on yearly vacations to Cuba. His sense of humour wins my  mum over to keep her safe and happy. Both my mum and husband feel comfortable in his care.

I am persistent because of the inhumane treatment to my Canadian family, the urgent need for my family- the need for one good , consistent, familiar worker that matches my whole Canadian family, the need to have a worker we can afford.  My husband and I have been together on every trip to Cuba. We have been married over 30 years. We have an established Canadian family that loves to travel to Cuba often because we love the sun and the price is right. We have a working relationship with the TFW.

Yes, I am exhausted. Yes I cry . Yes every day I wonder how I will get through the day with my care giving  responsibilities, household jobs and running our business.

I urgently need this good, one consistent support worker to help me at home where my mum feels safe, loved and comfortable and to help with my husband.

I don't want to have to give away my jobs to other entertainers. I want time to advertise more, hire more Canadian entertainers and entertain more myself.  The TFW wants to work not beg for help to make his house safe.  

I pray someone in our Canadian government will do the right thing and work with Immigration  and help my family.  Simply passing us to Immigration.

I am hoping my MP, the new Minister of Immigration, Marco Mendicino will do the right thing and help us.