Canada Post Used Thirty Days to Provide One Sentence Instead of Answers

Earlier today, Canada Post responded to our Freedom of Information (Access to Information Act) request, which we submitted on October 20 after nearly four months of being ignored. We asked for the decision record and the law gives them 30 days to provide the records explaining why the Vic West outlet was closed. Canada Post used all 30 days and then released one single line of information:

“Not required in network. Close at contract expiry October 28, 2025.”

They refused to disclose everything else, citing confidentiality exemptions behind the closure of profitable community services. That means Canada Post is refusing to release the requested information:

• The decision record for the closure

• Any analysis, recommendations, or justification

• Any policy or criteria used to decide which dealer outlets are closed

• Any market needs assessment for Vic West

• Any indication of Board oversight, approval, or involvement

Canada Post refused to provide any of it.

This is not transparency.

This is refusal.

In other words, the public received no real explanation for why a cost-neutral, revenue-generating postal outlet was shut down in a growing community of 8,000 residents.

Because of this, we filed a formal complaint today with the office of the Information Commissioner of Canada. The complaint challenges Canada Post’s refusal to disclose records Canadians are entitled to see, especially when public services are being cut without explanation.

This fight now extends beyond Vic West. It is about accountability in a Crown corporation that operates with public money yet refuses to explain its own decisions.

This petition exists because our community and Canadians across the country deserve more than vague “network management” labels to justify the elimination of profitable outlets for the Crown Corporation, accessible public services.

The outlet may now be closed, but this fight continues on behalf of our community and on behalf of all Canadians who deserve transparency, accountability and fair access to essential public services.

Thank you for standing with us. Your voice is essential as we continue pushing for answers.

What you can do

Please continue to share and sign this petition. Every signature increases the pressure for transparency and ensures this issue cannot be quietly buried.

You may also email the key contacts below with the same message and copy all of them in one email:

• Hon Joel Lightbound — joel.lightbound@parl.gc.ca

• Doug Ettinger, President and CEO — doug.ettinger@canadapost.postescanada.ca

• Andre Hudon, Chair of the Board — andre.hudon@canadapost.postescanada.ca

• Hon Will Greaves, MP Victoria — will.greaves@parl.gc.ca

Thank you again for standing with Vic West. We will keep pushing until Canada Post is required to answer for this decision and for others like it across the country.

Pharmasave Westside, Apotheca Holdings Ltd