Petition Summary:

We, the undersigned, call on the Senate of the Philippines to urgently investigate the unfair, negligent, and potentially exploitative practices of major Internet Service Providers (ISPs) in the country—most notably Converge ICT, but also including PLDT, Globe, and other providers.

For too long, Filipino consumers have endured excessive service downtimes, poor customer support, and repeated violations of Service Level Agreements (SLAs) — all while being forced into rigid 24-month lock-in contracts that penalize them for leaving, even when service quality falls far below acceptable standards.

 
Background:

Internet access is no longer a luxury; it is a basic necessity for work, education, and daily life. Yet, many Filipinos continue to suffer from:

1. Excessive and prolonged downtimes — often lasting hours or days without prior notice or fair compensation.
2. Unfair lock-in contracts that trap consumers for 24 months, even when ISPs repeatedly fail to deliver on promised service levels.
3. Poor customer service and lack of accountability, with many complaints to the NTC (National Telecommunications Commission) and DICT (Department of Information and Communications Technology) going unresolved or ignored.
4. Possible collusion or regulatory negligence, as no major ISP has faced meaningful penalties despite the thousands of complaints filed nationwide.

Our Call to Action:

We urge the Senate of the Philippines to launch a formal investigation into:

• The business practices of Converge ICT and other ISPs, particularly regarding SLA violations, lock-in contracts, and refund policies.
• The accountability and oversight mechanisms of NTC and DICT in handling consumer complaints.
• The efficacy and transparency of current regulations governing internet service quality and consumer protection.

The possibility of collusion or failure of regulatory enforcement among agencies and providers.
 
What We Demand:

• Immediate Senate hearings on ISP accountability and consumer protection.
• Public reporting by NTC and DICT on complaint resolutions and penalties imposed on ISPs.
• Legislative reform to protect consumers from unfair lock-in contracts and ensure automatic compensation for downtime or SLA breaches.
• Transparency measures requiring ISPs to publish uptime records and service reliability metrics.

 
Why This Matters:

The Philippines continues to pay among the highest internet prices in Asia relative to speed and reliability. Citizens deserve fair service, regulatory protection, and government accountability.

Without meaningful intervention, ISPs will continue to profit while Filipinos remain underserved, unheard, and overcharged.

Together, we can call for change and demand accountability, fairness, and transparency in the telecommunications industry.

Sign this petition to demand that our Senate stand up for Filipino consumers and ensure that ISPs and regulators do their jobs with integrity, fairness, and respect for the public they serve.