Dear Community Members, consumers, Attorney General Letitia James, BBB, NYC Department of Consumer and Worker Protection, Department of Motor Vehicles, Department of State, Geico Insurance,

I am reaching out to share my distressing experience with TNS Auto Collision located at 1011 61st St, Brooklyn, NY 11219, and to urgently request your support in preventing further consumer harm. After falling victim to their unsatisfactory and potentially fraudulent business practices, I believe it is imperative for this matter to be thoroughly investigated, and appropriate actions are taken to hold TNS Auto Collision accountable.

The gravity of my experience compels me to urge:

• Attorney General Letitia James to initiate a comprehensive investigation into the practices of TNS Auto Collision to uncover any legal violations and to ensure consumer protection laws are upheld.
• Better Business Bureau (BBB) and NYC Department of Consumer and Worker Protection (DCWP) to review and reassess the operational license and accreditation of TNS Auto Collision based on consumer complaints and evidence of malpractice.
• Department of Motor Vehicles (Division of Vehicle Safety, Division of Consumer Protection in the Department of State) to scrutinize and reevaluate the business’s compliance with automotive service and safety standards.
• Geico Insurance Company to reconsider its association with TNS Auto Collision as a recommended Geico Pro Body Shop, in light of the negative experiences reported by customers, including myself, to ensure that Geico’s clients receive the highest standard of service.

Here is a brief summary of TNS Auto Collision practice that I have encountered: 

Vehicle owners please be aware. This place is a scam. Everyone should absolutely avoid getting their car fixed here. If you go there for an estimate, they will deceive you into signing. Then, the insurance money will be directly transferred to this shop. After taking the money (which will already be in their account after two weeks), they will tell you that the original parts for the car are not available. In reality, because they are not a high-end car approved/certified repair shop, for cars like Tesla, they simply cannot obtain the original parts needed for repairs. By the time the car owner finds out, it's too late, because they won't refund your money after taking it. I just want to say, if your car is new or original, it won't be worth its original value after being repaired by this shop because 1. They are not specially trained to repair such cars, and 2. The parts they replace are likely to be second-hand. Moreover, this repair shop is utterly untrustworthy. For example, when insurance says you are not an approved Tesla repair shop, they will tell your insurance that they will refund the money. They say they will refund it in the first week, in the process of refunding in the second week, and in the third week they say they cannot refund because the parts have arrived. Moreover, they will directly become unreachable; they won't reply to emails. When you call to ask if they received the email, they say the email (printed on the business card) cannot be used, cannot receive messages. When you go for an estimate, they will tell you, the insurance won't increase, but our insurance went up 20% because TNS took $5297.90 from insurance payout. The scariest part is they took the money without being able to fix the car, then your car insurance goes up, and then you have to spend your own money to get it repaired at an approved shop. If you complain to the BBB, they will say, oh, the car owner knew we were not an approved Tesla repair shop. Think about it, is this possible? Who would willingly get their car repaired at an uncertified place, then wait indefinitely for parts, or have their new car replaced with old parts, and then have the car devalue? Meanwhile, the insurance money is in their pockets. They did nothing and got a lot of money.
This place even asked car owners for a cash deposit before they received the insurance money. I said I could only give a check, then they just let it go. Finally, I want to say, never sign any document they give you. If you have insurance, you can request that the insurance only communicates with the car owner. If the car is already paid off, you can have the insurance directly pay the car owner for the repair compensation. Shops like TNS specifically scam Chinese people. Everyone please be aware. I will continue to complain to government departments, I will sue TNS in small claims court, and I will also ask local officials for help to get my insurance payout back. If you have been deceived in the same way, you should take the same measures. We cannot tolerate such dishonest shops.
这是一个黑店。 大家千万不要去这里修车。 你去那里估价， 他们就会直接骗你的签名。 然后保险会直接打钱给他这个店。 他们拿完钱两个礼拜（钱已经在他们帐上了） 会告诉你这个车的原件没有货。 其实因为他们并不是高级的车认证的修车行， 比如说像Tesla 这样的车子， 他们根本没有办法拿到修理的车需要的原件。 然后当车主知道的时候就太迟了， 因为他们拿了你的钱就不会还给你。 我只是想和大家说， 如果你的车是新车或原装的车， 被这个车行修过就不值原来的钱了。 因为1. 他们没有受过专门的培训去修这样的车 2. 他们给你换的零件很可能是2手的。 而且这个车行毫无信用可言， 比如保险说，你们不是被认可的tesla 修车行， 他们会和你的保险说， 我会还钱给你们，第一个星期说会还， 第二个星期说正在还， 第三个星期说还不了了， 因为零件到了。 而且他们会直接失联， 给他们发email 不会回。 打电话问收到email 没有， 他们说给你的email ( 印在名片上） 的不能用， 收不到信。 你去估价， 他们会告诉你， 保险不会涨， 我们的保险因为tns 拿了修车的钱$5297.90， 涨了20%。 最恐怖的地方就是他们拿了钱没有办法修车， 然后你的车保险会涨， 然后还要自己花钱去认可的车行修。 你去bbb投诉他们， 他们会说， 哦， 车主知道我们不是认可的 tesla 修车行。 大家想想， 这个可能吗？ 谁会愿意去一个不被认证的地方修车， 然后无限期的等零件， 或是你的新车被换旧的零件，然后车子贬值？同时， 保险赔的钱在他们的口袋里。 他们什么都没有做， 就可以拿到一大笔钱。 这个地方甚至在没拿到保险的钱的时候就让车主给他们现金的押金， 我当时说只能给支票， 然后他们就说算了。 最后想和大家说， 千万不要签他们给你的任何纸， 如果你有保险， 你是可以要求保险只和车主沟通，如果车子已经付清， 是可以让保险把赔偿修车的钱直接打给车主。 像tns 这样中国人的店专门坑中国人。 大家千万要小心。 我会一直往政府部门投诉， 我会把tns 告上小额法庭， 我也会叫本地官员帮忙去追回这笔钱。 大家如果同样被骗，也要采取一样的措施。 不能姑息这种黑店。

我恳请大家，如果知道有过被TNS Auto Collision欺骗的，有类似不良经历的消费者站出来分享他们的故事。我们可以共同强调在汽车维修行业中责任、透明度和消费者保护的重要性。

感谢您对此事的关注以及您在倡导正义和消费者权益方面的支持。 请一起来签这个请愿。这个请愿是免费的， 签的人多了就可以引起相关部门的注意。决不姑息坑人的黑店。

My experience with TNS Auto Collision was not only disappointing but also distressing, leading to undue stress and financial strain. It is my firm belief that no customer should have to endure such an ordeal. By signing this petition, you support the call for a thorough investigation and the implementation of sanctions against TNS Auto Collision, if warranted, to protect future consumers from similar experiences.

I also encourage anyone who has had a similar negative experience with TNS Auto Collision to come forward and share their story. Together, we can highlight the importance of accountability, transparency, and consumer protection in the automotive repair industry.

Thank you for your attention to this matter and for your support in advocating for justice and consumer rights.

Sincerely, 

Yi Fang Chen

yifangchen@gmail.com