KTM Berhad has been serving as a transportation provider in Malaysia for years. They have trains around the country so citizens from each state could travel interstate and intercity hassle-free. Ever since they have moved to online system, they removed full 100% refund from their refund policy.

This would not be an issue if we can cancel the ticket and get a full refund before 3days or more. However, they have made it where we only get partial refund if we cancel the ticket. 

Detailed refund policy can be found here:
https://www.klsentral.info/ktmb-ets-ticket-cancellation-refund/

This is not fair and has forced customers to pay for a service they did not experience. THIS HAS TO BE CHANGED. 

#MakeMalaysiaABetterPlace