Allow cancellation of memberships to be made in person or over the phone.
Bally Total Fitness Membership cancellations should be made possible in person, by phone or by e-mail. Cancellation at Bally is only possible through US postal mail which allows Bally Total Fitness to charge another month's membership fee ($25.00) while the mail is being delivered and processed. By making the process of cancellation of membership more difficult Bally's is racking up extra fee's from their members. The representatives that work at Bally Total Fitness and their customer service department refuse to cancel any membership and will continue to charge their customers until they have received a letter addressed to their cancellation department. Let Bally Total Fitness know that their cancellation policy is not ok with their guests. Why should customers continue to pay, even when trying to cancel membership?
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