Time’s up for door-to-door energy marketing
Being visited by salespeople at home can be an unnerving experience, particularly for the elderly and people living on their own. For others, having valuable time at home with family and friends interrupted by pushy salespeople is simply an unwelcome distraction.
At the Consumer Action Law Centre, we’re tired of hearing stories of salespeople taking advantage of vulnerable people, like Tammy's grandmother:
"I am writing in regards to my 80 year old grandmother. She has now been talked into signing up with 4 different power companies since December. All have been dearer than her original company!! She's now been hit with cancellation fees from these companies... These pushy door knockers should not be allowed to harass people like this especially the elderly!"
We have written to energy retailers asking them to voluntarily stop unsolicited high pressure door-to-door selling. So far, retailers have failed to agree to our request, though they have offered to meet with us to discuss the issues. We would like to present them with further evidence about consumer views on door-to-door selling.
If you want to stop unwanted door-to-door selling, sign this petition to energy retailers, asking them to do the right thing and stop using this sales channel.
Consumer Action's national Do Not Knock campaign aims to put a stop to unwelcome, dishonest and intimidating door-to-door selling. Order a Do Not Knock sticker for yourself and your household or family at www.donotknock.org.au. You can also read the full results of our research into attitudes toward door-to-door selling.
Your name will go onto this petition and be delivered to the bosses of:
· Australian Power and Gas
· Momentum Energy
· Origin Energy
· Red Energy
· Simply Energy
Your industry engages heavily in door-to-door selling. Consumer Action's research earlier this year found:
• Only 3% of people like any kind of door to door selling
• Less than 1 per cent of people prefer unsolicited door-to-door sales approaches as the way to receive information or advice from an energy company
• A majority of consumers prefer to get information about energy offers in writing so that they can consider them, and at a time that suits them.
In the UK, advocacy group Consumer Focus have obtained an agreement for a moratorium on door-to-door selling by 5 of the so-called 'Big 6' energy retailers and Australian consumers deserve the same relief.
I urge you to show leadership on this issue by voluntarily stopping door-to-door selling.