Ask Banks to Protect Seniors from Digital and Phone Scams

The Issue

My Mother was recently conned out of thousands of dollars by a phone scam. They told her I was in an accident and hurt someone and they needed thousands of dollars to get me out of jail. Sadly she believed it and lost her whole savings. 
The scammers instructed her to go to the bank and withdraw a huge amount of cash and to lie to the teller when asked what it was for. She followed instructions, lying that the money was for home improvement. 
The teller asked if she would prefer a cashier's check. 
My mother said no. 

My mother is not alone. Seniors are are getting scammed out of billions of dollars every year and with Artificial Intelligence on the rise, it's only going to get worse. 
We need to protect our elders!  

Banks can take a more proactive role in protecting people from this traumatizing and life altering crime. 
I am proposing that all banks put policies in place to inform seniors who are withdrawing a large sum of cash about common scams. It could be as simple as asking, "Is someone making you withdraw this money?"  or "Ma'am are you sure this is for home improvement? Did someone tell you to lie to us?
Are you aware there is a popular scam in which someone like you, a grandmother, a mother gets a call that a family member is in trouble and demands money to free them? And these scammers even instruct the victim to lie to us. Has this happened to you?"
They could take the senior to a desk and have a bank member counsel them and even make them sign a statement that this is NOT why they are taking the money out of the bank. 
Many seniors are isolated and aren't up on all the ways people will try to rip them off. 
I am asking CHASE, WELLS FARGO, BANK OF AMERICA, USBANK, JP MORGAN, CITIBANK, AND OTHERS to implement more policies to protect our seniors. 
I'm also asking the Consumer Financial Protection Bureau (DFPC), the Office of the Comptroller of Currency (OCC) and Congress to put laws in place requiring banks to do more to prevent our seniors from these too-common frauds. 

 

This petition had 326 supporters

The Issue

My Mother was recently conned out of thousands of dollars by a phone scam. They told her I was in an accident and hurt someone and they needed thousands of dollars to get me out of jail. Sadly she believed it and lost her whole savings. 
The scammers instructed her to go to the bank and withdraw a huge amount of cash and to lie to the teller when asked what it was for. She followed instructions, lying that the money was for home improvement. 
The teller asked if she would prefer a cashier's check. 
My mother said no. 

My mother is not alone. Seniors are are getting scammed out of billions of dollars every year and with Artificial Intelligence on the rise, it's only going to get worse. 
We need to protect our elders!  

Banks can take a more proactive role in protecting people from this traumatizing and life altering crime. 
I am proposing that all banks put policies in place to inform seniors who are withdrawing a large sum of cash about common scams. It could be as simple as asking, "Is someone making you withdraw this money?"  or "Ma'am are you sure this is for home improvement? Did someone tell you to lie to us?
Are you aware there is a popular scam in which someone like you, a grandmother, a mother gets a call that a family member is in trouble and demands money to free them? And these scammers even instruct the victim to lie to us. Has this happened to you?"
They could take the senior to a desk and have a bank member counsel them and even make them sign a statement that this is NOT why they are taking the money out of the bank. 
Many seniors are isolated and aren't up on all the ways people will try to rip them off. 
I am asking CHASE, WELLS FARGO, BANK OF AMERICA, USBANK, JP MORGAN, CITIBANK, AND OTHERS to implement more policies to protect our seniors. 
I'm also asking the Consumer Financial Protection Bureau (DFPC), the Office of the Comptroller of Currency (OCC) and Congress to put laws in place requiring banks to do more to prevent our seniors from these too-common frauds. 

 

The Decision Makers

Patrick McHenry
Patrick McHenry
Chairman, House Financial Services Committee
Rohit Chopra
Rohit Chopra
Director, CFPB
Michael Hsu
Michael Hsu
Acting Comptroller, OCC
Charles W. Scharf
Charles W. Scharf
CEO, Wells Fargo
Brian Moynihan
Brian Moynihan
CEO Bank of America
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