Macbook pro came out in May with an absurd sum of money. Four months later we find a devaluation equal to 70% of the total price. We ask for a refund or replacement with the new m1 model. Even though Apple devalued a product by $ 1499 within a couple of months of release, it's classified as "buyer's remorse."
According to Apple's technical consultants, the organization has not provided any advice or training to help them deal with the backlash they almost certainly knew would result from this.