On Friday I met with Andrew Murray, Security Regulation Manager and Peter Foote, Security Compliance Manager at Gatwick Airport. Peter explained Gatwick’s protocol for passengers with insulin pumps, which is for them to opt for alternative security screening by way of a hand search in a private room. Peter suggested that passengers allow an extra 30 minutes to their arrival time at the airport and that they carry a letter from their medical team on official letterhead, recently dated (within 12 months), explaining that the person wears an insulin pump and must avoid going through electrical equipment including x-ray machines and full-body airport scanners. The letter must also be signed by the medical professional. This protocol is in line with the letter I received from Mr Andrew Haines, Chief Executive of the UK Civil Aviation Authority which outlined the procedure for insulin pumps (and other medical devices) at airport security which is part 4.1 of the European Commission document EC2015/1998 and in particular, paragraphs 4.1.1.2, 4.1.1.10, and 4.1.2.10. I explained that although Gatwick’s Security Officers have received training on medical equipment including insulin pumps, my own experience and comments received on our petition page show that on some occasions these alternative processes have not been offered to passengers. Peter has agreed to reiterate the procedure during the Daily Briefing session that is undertaken at Gatwick Airport with their security staff. He has also stated that he will review the information provided on the Gatwick Airport website and will update it to ensure that the process is entirely clear to passengers. Rachel Humphrey