Standard Policy for Insulin Pumps at Airport Security

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Due to potential damage, insulin pump and CGM manufacturers advise that the medical devices should not be exposed to x-ray screening and full-body airport scanners. Regulations allow passengers with these medical devices to ask for an alternative security screening process.

Please click here to see the current statements from the major manufacturers Medtronic, Roche and Freestyle Libre.

There have been many negative experiences at airport security, including our own harrowing experience when my family were held in an airport police room for over 2 hours and denied access to an aircraft due to my son’s insulin pump, which resulted in this global campaign. See other comments.

Our aim is for airport security officers to recognise that insulin pumps and CGMs are medical devices that should NOT go through x-ray machines or full-body airport scanners and should be subject to alternative security screening (for example via a wand inspection to test for traces of explosives) and that failure to do so could swiftly cause medical consequences.

To follow our progress, see our Campaign Timeline

As a direct result of our campaign, the new Medical Device Awareness Card sponsored by the UK Civil Aviation Authority (CAA) and Airport Operators Association (AOA), which covers both insulin pumps and Continuous Glucose Monitoring systems (CGMs) was launched on 13 February 2019. The advantage of the live link to the card is that it’s available immediately - you can even download it to your mobile devices at the airport if you have forgotten it. However, I have had 8.5cm x 12.5cm double-sided versions of the Medical Device Awareness card printed - the perfect size to tuck in your passport! I am happy to provide the printed card free of charge upon receipt of a stamped addressed envelope (UK only). Please email for details.

The Head of Security at ACI World successfully presented our issue to the International Civil Aviation Organization (ICAO) which advises on global standards and recommended practices. Updated guidance material was then included in the 10th edition of ICAO’s Security Manual (Doc8973) released in September 2017.

Airports Council International (ACI) published a full-page article called “Best practice for screening of insulin pumps” in their World Report, which was sent to their 590+ members operating 1,850+ airports in 170+ countries. See article.

Keep signing and sharing this campaign and if you have a poor experience at airport security, please report it so we can act by emailing me on with the following information; the airport name, date, approximate time, flight number and a description of what happened.

My aim is to roll out the new Medical Device Awareness Card scheme globally with overseas organisations. I am also continuing both the petition and my dialogue with relevant airports and associations to spread awareness so that we can achieve our ultimate goal of all insulin pump users having a STRESS FREE and SAFE experience at airport security all around the world.

Head of Campaign

Feel free to follow us on Twitter and Facebook to see updates! 

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