Confirmed victory
Petitioning Air Canada President, Calin Rovinescu

Air Canada: If you bump passengers, you should compensate them fairly!


Unlike it's competitor West Jet, Air Canada oversells its flights, bumping travellers and forcing them to wait for hours for the next flight. Worst of all, Air Canada passengers who get bumped from domestic flights are only compensated up to $100. This is insultingly low compared to what airline passengers in the US and EU receive.

In the United States, passengers are compensated up to $1300 depending on the length of the delay and cost of the ticket. In the EU, passengers are compensated up to 600 euros!

The great news is, last week, thanks to a complaint made by passenger advocate Gabor Lukacs, the Canadian Transportation Agency ruled that Air Canada's current $100 compensation is too low, and suggested that Air Canada adopt a model like that in the U.S.

The bad news is there is no guarantee that Air Canada will accept these recommendations. Air Canada has 30 days to respond to the CTA ruling.  If we don't speak up they will likely respond by giving reasons why they shouldn't have to pay more than $100.00.  But if thousands of us speak up and let Air Canada know we, their customers, demand fair compensation, they'll be forced to act accordingly.

We have until June 26th. Sign my petition and let Air Canada know that if they're going to overbook, bump passengers from flights and make them wait, they had better compensate passengers fairly like airlines do in the US and EU.

For your interest, West Jet, Air Canada's main Canadian competitor, has a policy of NEVER overbooking flights.

***** If you're an Air Canada customer, or if you've been bumped from a flight, please leave a comment explaining what happened to you.*****

Letter to
Air Canada President, Calin Rovinescu
Air Canada has benefited for years from the support of the Canadian air traveler and Canadian tax-payer, including a $922 million bailout in 2009. But Air Canada's treatment of passengers who are denied boarding due to overbooking doesn't show that the airline is equally considerate of its customers.

We applaud the CTA's recent decision, which holds that Air Canada's current policy of offering only $100 in denied boarding compensation is unreasonable, and call on Air Canada to agree to a similar compensation regime as that mandated by U.S. Federal Regulations. The inconvenience of a delay from overbooking is the same for passengers regardless of whether they board in Canada or the U.S., so why should passengers be short-changed on domestic flights? It's time for Air Canada to do right by Canadians and treat us fairly.