AAMI Insurance: our two disabled kids need caring for – please don't reject our claim

AAMI Insurance: our two disabled kids need caring for – please don't reject our claim

The issue

Since my wife was pulled out of a car from a crash that left us both injured – AAMI Insurance have spent 3 years fighting us and avoiding paying our claim because they say we submitted our form late.

After dropping off our children at school one morning in 2008, our car came to a halt due to traffic and we were struck from behind –  our car was so badly damaged, the rescue squad had to cut the car in half to pull my wife out to get her to hospital. 

AAMI agreed their insured driver was at fault, but now are denying our claim because they say the forms were late.

Our two children have severe disabilities. We didn't have the time to pursue the claim straight away. We also hoped we would recover and not need to claim the insurance. And we had no idea that such a "six month" law even existed! Our explanation was simple and honest. 

We thought AAMI would treat people injured in a crash with some fairness – but instead they've forced this to go to the courts for a decision and made our life hell for three years. I need surgery on my hands, will never work again because of the crash but they just won't listen to reason. 

This could happen to anyone. Insurance companies always win, even if it is not fair – please help us get fairness from AAMI Insurance. They could fix this with a wave of a pen, but I know seeing thousands of customers stand on our side will help convince them to do the right thing.

This petition is our last hope - can you please sign your name to help show AAMI that treating people like this is not OK, and ask them to pay our claim? 

Thank you so much.

Confirmed victory

This petition made change with 95,037 supporters!

The issue

Since my wife was pulled out of a car from a crash that left us both injured – AAMI Insurance have spent 3 years fighting us and avoiding paying our claim because they say we submitted our form late.

After dropping off our children at school one morning in 2008, our car came to a halt due to traffic and we were struck from behind –  our car was so badly damaged, the rescue squad had to cut the car in half to pull my wife out to get her to hospital. 

AAMI agreed their insured driver was at fault, but now are denying our claim because they say the forms were late.

Our two children have severe disabilities. We didn't have the time to pursue the claim straight away. We also hoped we would recover and not need to claim the insurance. And we had no idea that such a "six month" law even existed! Our explanation was simple and honest. 

We thought AAMI would treat people injured in a crash with some fairness – but instead they've forced this to go to the courts for a decision and made our life hell for three years. I need surgery on my hands, will never work again because of the crash but they just won't listen to reason. 

This could happen to anyone. Insurance companies always win, even if it is not fair – please help us get fairness from AAMI Insurance. They could fix this with a wave of a pen, but I know seeing thousands of customers stand on our side will help convince them to do the right thing.

This petition is our last hope - can you please sign your name to help show AAMI that treating people like this is not OK, and ask them to pay our claim? 

Thank you so much.

The Decision Makers

AAMI Insurance
AAMI Insurance
Responded
We are very pleased to have finalised Mr Zahr’s claim. The settlement will provide for his medical treatment and support the care of his children into the future. Mrs Zahr’s claim has also been finalised. We would like to thank Mr Zahr for his integrity and wish him and his family all the best.
Rob White
Rob White
External Communications Manager, Suncorp
Responded
MESSAGE FROM AAMI We thank Mr Zahr for his recent post that he is entering into negotiations with us. AAMI would like to acknowledge that we have placed too much focus on the independent assessment of the claim and the issue of the late lodgement of Mr Zahr’s claim. We apologise to Mr Zahr and his family. We are reviewing our processes to ensure this doesn’t happen again and are putting our efforts into negotiating with Mr Zahr a fair settlement.

Petition Updates