- Chairman and CEO, American Airlines
- Chairman and CEO, American Airlines
Enough, the Employees at AA have had enough
To: The Leadership at American AirlinesFrom: The Frontline Employees RE: Elevate Training The results of the recent Employee Survey are proof that the issues at American Airlines are not the result of the Employees, but rather, Management. This is nothing new, nor is it news to the throngs of Employees who have been here for years. Frontline Employees have had a front row seat to witness Management mistakes and errors and paid for them out of our own pockets. Not only were the results unfavorable towards Management, but they couldn't even be correctly delivered without the Employee's stepping in to correct the misinformation that Management distributed. For years, Management has made poor decisions, allowed the Airline to fall into bankruptcy, and steadily degraded the culture of our Company. Since the merger, the devolution has spiraled out of control; IT issues, uniform issues, scheduling problems, cultural degradation, and contractual violations have ruled the day. As we watch the Mechanics fight for a contract, all other Unionized workgroups on the property can clearly see that the Employees do not come first. While the courts try to settle the issues regarding the Retiree Travel D2R status, we see that the Employees do not come first. The knowledge that Employees are suing the Company for workplace harassment that was disregarded by HR proves to us that Employees do not come first. While many of our Coworkers are forced to stay away from the Uniforms due to proximity issues, we see that Employees do not come first. While computer glitches and errors cause us needless hours of attempts to access training and scheduling programs, we know the Employees do not come first. Instead of fixing the problems that are plaguing the Airline, Management has chosen to force us to train more. Management wants the Employees to waste more of their valuable time to learn how to apologize for the mistakes that Management created in the first place. Poor decisions by Management have left the Employees lives in shambles. We have had years of apologizing for Management errors and certainly do not need any more training in this area. Breaking things that were working perfectly fine to begin with, frustrating not only the Employees but our Customers, and all the while, patting themselves on the back for a job well done. Management only deserves kudos for destroying everything that was good about the Airline and completely eradicating Employee morale. The Frontline Employees are not the ones who should be receiving more training; if anyone needs more training it is Management themselves. Management needs lessons in listening, how to actually manage and not dictate, allow Employees to be a part of the process, and how to run a World Class Airline. The Frontline Employees of this Company respectfully ask that Management take some of their valuable time to learn that the first step in fixing a problem is not to place blame and fault on others but to accept their own shortcomings. Stop asking us to apologize and fix the issues. The Employees are at a boiling point caused by constant frustration. We want Computer Programs that do not crash, Uniforms that do not cause health issues, Contracts that are negotiated in good faith, assistance when dealing with Cultural Issues, Respect for our time, and Respect for the good work we do everyday despite the problems we are handed. Our Travel Benefits have been degraded, our Pensions frozen or taken away, Retiree healthcare lost, and our work lives are in complete turmoil. We have paid the price for managements errors. We have given enough. Asking us to train more to learn to apologize for Management's poor decisions is yet another poor decision on Management's part. It's time for Management to answer for their own errors. The Employees have done their part. Until Management fixes the problems they have created, we believe that no more of our valuable time off should be wasted on training that we could have written ourselves. Fix the problems before you ask us for anything else. We gave at the office! Respectfully, The Hard Working Frontline
American Airlines needs to support moms on maternity leave just as they are for new moms!
American Airlines announced a new maternity leave making employees eligible for paid time off. They however felt if you were on active maternity when the policy became affective as you already had your baby they shouldn't offer the same support even with a short prorated ammount for the remaining time of your leave! Leaving moms who had a baby in December unsupported by the company. "New mothers need time recover after the delivery of a baby. For many, that means time away from work. While you’re away, income protection is one way our company can help you through this time. American’s new Post-Pregnancy Maternity Short-term Disability Plan (Maternity Disability Plan) will provide up to 10 weeks of disability pay to a team member following her delivery." Give employees who had a baby and was already on active maternity leave the support and pay them for their prorated leave! https://thepointsguy.com/2017/01/american-airlines-paid-maternity/
To have seating/ stools at each duty station, including gates.
As Customer Service Agents with American Airlines we are working long and hard to serve our customers. We believe that we would not only serve our customers better by being more comfortable by being able to take a seat when needed, but we would also safe the company money by having less sick calls/ FMLA calls and OJI reports because were standing at our duty station throughout our shifts, which can be anywhere from 4 to 16 hours (minus our 1/2 hour lunch break per shift). The U.S.A is the only country were airline customer service agents have to do their job, not just standing up, but also doing so while standing as if on military guard. No arms crossed, no hands in pockets, no leaning, etc. Our foreign counter parts are allowed to be seated at their jobs and seem to be more comfortable, happy and have noticeably less injury on the job by being allowd to be seated. In addition it looks more professional. We would hereby like to petition our company (American Airlines) to act as if our well being is as important as our airline colleagues in foreign countries and the company wants us to feel as good & comfortable as they do. Allow us to have stools/seating at each of our duty stations (Ticket counter, Baggage office, Gates, Passenger Assistance counter).
Qatar Airways removed from the global Oneworld Alliance
For several years Qatar Airways has enjoyed the comfort of being in the world's premier airline alliance group. Known as Oneworld, Qatar Airways has been a business partner with American Airlines (AAL) that also includes renting gate and terminal space from American Airlines at JFK for a daily flight from Doha to New York. Recently, Qatar CEO Akbar Al Baker derided the proud workforces of american air carriers by saying that our domestic carriers offer "crap" service and likening american worker flight attendants to "grandmothers" when compared to Qatar Airways younger flight attendants. It is time for American Airlines (AAL) to sever all global alliance ties with this middle eastern government-owned sexist/ageist carrier and stand up for all flight attendants, (especially its own,) across the United States. This petition calls for the removal of Qatar Airways from the Oneworld Alliance and the immediate termination of the lease of gate and facility space by American Airlines to Qatar Airways at New York's JFK International Airport.