Patient Experience (PX) stands at the heart of health transformation but remains absent from global recognition and policy agendas. It directly shapes outcomes, quality and trust across systems. This initiative calls for its formal adoption as an International Day by the World Health Assembly (WHA), supported by the World Health Organization (WHO).

Across the world, millions of people experience healthcare every day — in hospitals, primary care, residential facilities, community services and at home. Their perceptions, emotions and interactions shape how care is delivered, yet the Patient Experience remains undervalued and rarely measured as a core dimension of health quality, equity and system performance.

Recognising the Patient Experience means embracing care models that integrate empathy, communication and measurable outcomes within value-based healthcare frameworks. When countries, professions and institutions unite around this vision, they affirm that quality, safety and humanity must advance together as universal principles.

Since the latest Shared Patient Experience (SPX) International Congress, a global call has begun to engage institutions, professionals and citizens in advocating for formal recognition by the World Health Organization (WHO).

Establishing an International Patient Experience Day would turn that call into collective action — elevating listening, trust and compassion to the heart of health worldwide.

• For organisations wishing to support the global outreach of this initiative, please contact info@spexperience.org
  
  
• Learn more about the initiative and join the movement at https://spexperience.org/en/patient-experience-international-day-campaign/

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In your communications or posts related to Patient Experience, include #PatientExperienceDay to help the message reach further across borders.