As a resident of White Rock, QLD, Australia, and like many others in my community, I have experienced the frustration and inconvenience caused by constant power outages.

These blackouts are more than just an annoyance; they damage expensive appliances such as fridges, freezers, air conditioning units and more. The loss of these essential items disrupts our daily lives and leads to additional costs for repairs or replacements.

Furthermore, these power outages often result in the loss of stored food due to spoilage. This not only wastes money but also affects our ability to plan meals effectively. It's a disruption that no one should have to tolerate.

Ergon Energy is responsible for providing reliable electricity services to our community. However, their current infrastructure seems unable to support this basic need consistently.

Accordingly, we demand three things from Ergon Energy:

1) Immediate upgrades to the local network infrastructure ensuring stable electricity supply, like a sub station.

2) Compensation credits for customers affected by these frequent blackouts which lead to damaged appliances and lost food stores.

3) replacement or refund for damaged personal equipment and food items lost

We are living in a cost of living epidemic. A pandemic even, but we are focusing on our local community at present.

It's long overdue that Ergon Energy takes responsibility for its service failures. We deserve better than constant disruptions that cost us time, money, peace of mind and associated stresses that come with working full time, losing the months food supply and now needing to replace the appliance that blew, the food it contained and finding the time to shop for all the pieces.

As residents of White Rock QLD, Australia, there are households and other entities in the surrounding suburbs and we are fed up with the constant power outages, associated loss of stores and appliances and blatant lack of meeting service level agreements provided by Ergon Energy, a subsidiary company of Energy Queensland Limited (EQL) a Government owned corporation, which is owned by the Government of Queensland.

We pay our bills on time, trust that their service will run out appliances and ovens to cook. Power our vaccum cleaners, laundry and dish washers to maintain health and hygiene. Refrigerate our stores as we live so far away from any semblance of convenience so we must constantly be prepared for essentially anything.  We need fans and air conditioners to keep us cooler and allow us to sleep and remain comfortable in this climate. We require lights to let us see in the dark and at night. These may seem like simple asks but we are an aging community reliant on the simple services that create the foundation of any country that considers itself a first world nation.

Over the holidays and Christmas period, a time meant for joy and celebration with loved ones, the entire suburb, including the adjacent townships of up to were left in the dark. This is not just an inconvenience; it's a breach of trust between us as consumers, Ergon Energy as our service provider, and the state government as the owner and provider of Ergon Energy.

According to data from the Australian Energy Regulator (AER), there has been a significant increase in power outages across Queensland over recent years. This lack of reliable service is unacceptable considering that electricity prices have also risen during this period (Australian Bureau of Statistics).

We demand infrastructure upgrades, credits on our bills and in some instances refunds for these constant disruptions which not only affect our daily lives but also pose safety risks for the food we have stored in refrigerators and freezers, and especially during night-time when visibility becomes an issue due to lack of lighting and the appliances lost due to spikes and surges due to inconsistent, unreliable, supposedly standard services.

Please sign this petition if you believe in fair treatment from utility providers like Ergon Energy - your signature can make a difference!