Guarantee of Acceptable Quality: Goods must be safe, free from defects, and durable. The ACCC explicitly states it is reasonable to expect a new caravan not to develop major faults within its first several years.

Independent of Warranty: Consumer guarantees apply even if the manufacturer's 12-month warranty has expired.

Key Arguments to the Case
Stickers/Decals: Deteriorating, cracking, or "crazing" decals within 5 years is a failure of durability, not "fair wear and tear".

Paint/Rust: If the paint is failing or rust is appearing on structural areas like the roof, this suggests a failure in the manufacturing or sealing process rather than poor maintenance.

 While Ezytrail claims these are minor or environmental, the ACCC notes that multiple minor failures can collectively be considered a major failure, entitling you to a refund or replacement. Under the Australian Consumer Law (ACL), high-value goods like caravans must be of Acceptable Quality and Durable. A reasonable consumer expects a caravan to last more than five years without structural corrosion or the exterior finish failing. Ezytrail is currently dismissing these as "wear and tear" or "out of warranty".