I got a response from Rogers - automated "we suggest you reach out to tech support" which of course would be pointless, it isn't a technical support issue.

After writing yesterday, I found the Telus representative for Queen's (the campus uses Telus for our mobile phones). I wrote him, and actually got a decent reply:

"Hi Stephen, i understand the challenge there are so many complaints. We share towers with Bell in Ontario and they are aware and working on a fix. I will let you know when i have an update. Thank you for reaching out."

(I think yesterday I said, incorrectly, that Telus shares with Rogers.)

So no commitment of course, but I'm sure he will share this up the line.

I got the following back from Bell:

"We apologize for your concerns regarding your Bell products and services. We have successfully captured the information below and routed it to our resolution experts."