T-Mobile has ANOTHER DATA BREACH Before Credit Customers Discount Changes Even Take Effect!
It was recently divulged across the news spectrum that T-Mobile has yet again had another data breach. What was breached is largely irrelevant in regards to the fact that it happened while we and many others are raising the concerns of being punished by taking away the discounts we rely on for taking steps to safeguard our payment information by using a credit card to pay our bill instead of our bank accounts or debit cards that are directly tied to those bank accounts. Let's be real, the recipe for financial data is the equivalent of all the individual pieces of data in each of these breaches. If it wasn't, T-Mobile wouldn't be giving customers credit monitoring and personal data monitoring services after these. You've got the ingredients for the cakes; all it takes is the right baker and you have a really big problem on your hands!
This just goes to show that T-Mobile is being reckless by trying to institute this new policy to remove discounts from customers opting to use credit cards to make payments in the face of continued threats.
I understand the want and need to save funds. However, that desire CANNOT overrule the concerns of your customers and the importance of investing in even the most basic forms of security for your customers without harming them financially in the process by removing the discount that lead them to sign up with the company for service in the first place. It is really beyond problematic. It's just bad business. Plain and simple.
The CEO needs to understand the depth of how important this is. Why he doesn't seem to get it is beyond me, but his customers certainly do. They're not happy. And right now they're really not happy and in danger. He may say "well financial information wasn't breached". But that, again, is irrelevant. What is relevant is that it wasn't breached... THIS TIME. But information that could be used to impact that financial information was breached. That is just as dangerous as if the financial information itself was breached. The optics quite frankly are horrible. It makes customers feel UN-heard, UN-important, UN-cared for, UN-protected, UN-safe and UN-loyal. Instead of investing in customers by keeping these discounts, the Un-carrier is investing in becoming UN-carried by customers.
ENOUGH.