Stop Amazon Insider Fraud and Return/Refund Scams

This petition had 37 supporters

The Issue

The consumers in India are getting swindled in broad daylight with impunity by Amazon India, despite multiple protests/media reports/resistance through social media. 

Consumers order all sorts of good, often technology goods such as smartphones, smart watches, laptops from Amazon, but they're shipped defective or dysfunctional or second-hand products. 

Amazon Advertises a 7 day return/refund policy, but uses delaying and avoidant tactics to not address consumer issues.

For instance, Appario Retail Ltd, a major seller through Amazon with "Amazon Fulfilled" tag, has 100s of fraud/scam charges with explicit details: Google Reviews

In Social media there are numerous detailed records of Amazon swindling its customers, refusing to refund/replace defective products. Example.

Surprisingly, the pattern has even been published in reputed media reports - example in BusinessToday. Despite 4-5 months having passed by, there has been no change in Amazon's business practices - even today - the author of this article is struggling to get a refund for a laptop worth ~90,000.

Due to Amazon customer service's stalling/delaying tactics, there are 100s (possibly thousands) of customers defrauded of products ranging anywhere from 10,000 INR to 2,00,000 INR without any recourse.

Amazon is destroying the trust consumers have placed in them and is mistreating the citizens of India, by shipping defective products with "Amazon Fulfilled" tag and refusing to take any responsibility for their misdeeds.

Please act now, sign this petition, and get the attention of concerned authorities and put an end to this menace that is affecting thousands of eCommerce consumers in India.

PS: If you wish to discuss/support this initiative, join the Telegram group: https://t.me/+T88jP2AHLE0xNTll

avatar of the starter
Shrijith VenkatramanaPetition Starter

The Decision Makers

Piyush Goyal
Piyush Goyal
Ministry of Consumer Affairs

Petition Updates