We,

the undersigned users and consumers, call for transparency in bonus code distribution and the removal of unexplained restrictions by Stake.

Currently, there are significant disparities in the number of bonus codes distributed among users, with no publicly disclosed criteria. In addition, restrictions (commonly referred to as “code bans”) are applied without clear rules or explanation, even in cases where users have fulfilled the stated wagering requirements.

More critically, these promotional systems are designed to strongly incentivize participation, while the underlying rules and restriction criteria remain undisclosed. This structure encourages continued engagement without allowing users to fully understand the actual conditions governing their participation, creating a material risk of distorted decision-making.

Key Issues  
- No transparency in bonus code distribution volume or criteria  
- Undisclosed and unexplained account-level restrictions  
- Denial of benefits despite meeting published conditions  
- Absence of a clear appeal or review process  

Why This Matters  
Consumers accept risk, but not hidden rules.  
When strong incentives are combined with undisclosed restrictions, the imbalance of information undermines fair decision-making and creates an unfair participation environment.

Our Demands  

1. Transparency in Distribution  
   Clear disclosure of bonus code distribution volume and policies  

2. End to Unexplained Restrictions  
   Elimination of restrictions based on undisclosed internal criteria  

3. Accountability and Explanation  
   Clear rules must be defined in advance, and any restriction must be accompanied by a meaningful explanation  

4. Consistency  
   Published promotional conditions must be applied without hidden overrides  

Conclusion  
A system that combines strong incentives with opaque rules cannot be considered fair.  
We call on Stake to implement transparent, rule-based operations that uphold basic standards of consumer protection.

Sign this petition to support transparency, accountability, and fair treatment.

 

Submission Targets, URLs, and Purpose

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1. Organisation for Economic Co-operation and Development (OECD)  
URL: https://www.oecd.org/consumer/  
Purpose:  
To raise awareness at the international policy level regarding the risks of opaque promotional systems and to encourage the development of global standards for transparency and fairness in digital consumer markets.

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2. United Nations Conference on Trade and Development (UNCTAD)  
URL: https://unctad.org/topic/competition-and-consumer-protection  
Purpose:  
To highlight the cross-border consumer protection risks associated with undisclosed promotional restrictions and to support international frameworks that ensure fair and transparent digital trade practices.

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3. European Commission (Consumer Protection & Digital Services)  
URL: https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints_en  
Purpose:  
To request regulatory review under EU consumer protection and digital services laws, particularly concerning transparency, unfair commercial practices, and algorithmic decision-making affecting users.

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4. Federal Trade Commission (FTC)  
URL: https://reportfraud.ftc.gov/  
Purpose:  
To report potentially deceptive or unfair practices impacting consumers, specifically the use of undisclosed rules and restrictions that materially affect user decisions.

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5. Curaçao Gaming Control Board  
URL: https://www.gamingcontrolcuracao.org/contact  
Purpose:  
To formally raise concerns with the licensing authority overseeing gambling operators, requesting review of transparency, fairness, and compliance with licensing obligations.

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Overall Objective  
The purpose of these submissions is to address systemic issues related to:

- Lack of transparency in promotional systems  
- Undisclosed and unexplained user restrictions  
- Information asymmetry affecting consumer decision-making  

and to push for enforceable standards ensuring fair treatment in global digital platforms.