For years, Snapchat has been temporarily and permanently banning, locking, and deleting user accounts and/or devices with no warning or reason given. Without this information, it is impossible for users to know what term was violated, if any at all, when they find themselves in this situation. Neither their Community Guidelines, nor Terms of Service, outline the specifics of what the ban means for the user (length of time, severity, etc.), and there is no mention of the banning of devices, although it is pertinent that is does occur. Even their customer service does not offer any assistance beyond pre-written responses and articles.

For many users, Snapchat has been their #1 social media platform, holding many irreplaceable memories and images. Having these suddenly taken away without knowing if you’ll ever have access again is detrimental.

Sign this petition to demand Snapchat upgrade their user experience by offering a more personalized customer service experience with real representatives that offer customized help and access to more information regarding banned and locked accounts/devices. The terms of bans need to be outlined in their Terms of Service, and more individualized information needs to be given to users whose accounts have been locked.