There should be Public Inquiry into the Child Maintenance Service as there seems to be no oversight government department overlooking/investigating complaints about the maladministration from the CMS.  There is no transparency or accountability from this government agency.

The default setting when trying to contact the CMS by phone is to wait for over an hour before the triage workers initially answer the phone. After security when they try to contact a case worker, there is no answer. Apparently, after one hour 15 minutes the CMS phone system automatically cuts out. The CMS are now encouraging people to use their online portal account for uploading queries/documents etc but this only works, if they answer the letters, which they don't!

If there is a disagreement from the paying parent about errors in their maintenance payments and the CMS are in the process of checking out the paying parent's bank statements showing previous maintenance payments etc to clarify the situation, why do the CMS slap on Deductions of Earnings Orders, Collect and Pay and add on 20% surcharges, while checking the complaints? They are assuming the paying parent is guilty without evidence or proof!

Some case workers do not even record on the CMS database the caller's name or complaint when they do manage to get through on the phone.  They are not doing the job they are getting paid for and avoid trying to resolve the caller's issues.