Return UK civil service pension scheme to government control
The Issue
For over a year, thousands of retired civil servants like myself have been caught in the daunting web of bureaucracy and inefficiency. The pension scheme, crucial for our financial stability in later years, has fallen into chaos under Capita's administration. I've personally endured long hours on hold, followed by vague responses and a frustrating lack of concrete updates on when I will finally receive my pension. This isn't just a personal frustration—it's a widespread crisis causing severe financial hardship for countless retirees who dedicated their lives to serving the public.
The UK civil service pension scheme was designed to provide a deserved sense of security and recognition for civil servants in their retirement years. However, the decision to outsource its administration to Capita has backfired disastrously. Many of us have been waiting for more than twelve months without any sign of the pensions we are entitled to. Each day, stories emerge of individuals who are financially strained, struggling to meet basic needs, or facing the anxiety of overdue bills due to the absence of their expected pension income.
The experience under Capita has been marred by chronic delays, a lack of transparency, and an overwhelming deficiency in customer service. According to the National Audit Office, over 25,000 pension participants have reported severe delays and administrative errors that have gone unchecked. Such inefficiencies not only compromise the well-being of retirees but also tarnish the reputation of the civil service.
We believe that a decisive step must be taken to restore trust and efficiency in handling our pensions. The UK government should reclaim the administration of this essential scheme from Capita, ensuring it is managed directly by those with a vested interest in our welfare—our government.
Re-assuming control would mean streamlined processes, improved accountability, and the reliability that thousands of civil servants depend upon. We urge the Department for Work and Pensions, alongside the Treasury, to see the impact of this simple yet vital change.
Please sign this petition to pressure those in charge to act swiftly, bring administration of the UK civil service pension scheme back in-house, and restore dignity and assurance to those who've served our nation loyally.
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The Issue
For over a year, thousands of retired civil servants like myself have been caught in the daunting web of bureaucracy and inefficiency. The pension scheme, crucial for our financial stability in later years, has fallen into chaos under Capita's administration. I've personally endured long hours on hold, followed by vague responses and a frustrating lack of concrete updates on when I will finally receive my pension. This isn't just a personal frustration—it's a widespread crisis causing severe financial hardship for countless retirees who dedicated their lives to serving the public.
The UK civil service pension scheme was designed to provide a deserved sense of security and recognition for civil servants in their retirement years. However, the decision to outsource its administration to Capita has backfired disastrously. Many of us have been waiting for more than twelve months without any sign of the pensions we are entitled to. Each day, stories emerge of individuals who are financially strained, struggling to meet basic needs, or facing the anxiety of overdue bills due to the absence of their expected pension income.
The experience under Capita has been marred by chronic delays, a lack of transparency, and an overwhelming deficiency in customer service. According to the National Audit Office, over 25,000 pension participants have reported severe delays and administrative errors that have gone unchecked. Such inefficiencies not only compromise the well-being of retirees but also tarnish the reputation of the civil service.
We believe that a decisive step must be taken to restore trust and efficiency in handling our pensions. The UK government should reclaim the administration of this essential scheme from Capita, ensuring it is managed directly by those with a vested interest in our welfare—our government.
Re-assuming control would mean streamlined processes, improved accountability, and the reliability that thousands of civil servants depend upon. We urge the Department for Work and Pensions, alongside the Treasury, to see the impact of this simple yet vital change.
Please sign this petition to pressure those in charge to act swiftly, bring administration of the UK civil service pension scheme back in-house, and restore dignity and assurance to those who've served our nation loyally.
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Petition created on 14 September 2026