For many, the transition into retirement should be a time of reflection and planning, but for the thousands of members of the Civil Service Pension Scheme, it has become a source of stress and uncertainty. Due to ongoing failures and a significant backlog under Capita's administration, serving and former civil servants have been left in a precarious situation, unable to access vital pension quotations and retirement benefits.

Civil Service Pension Scheme members, whether they are serving civil servants, former members, or nearing retirement age, have faced undue hardship. Delays have stretched on, denying them the information needed to make crucial life decisions. For those nearing retirement without a clear understanding of their pension entitlement or lump sum, making informed financial and personal decisions becomes nearly impossible.

The administrative delays are not merely inconveniences; they have real-life consequences. Retirement plans are thrown into chaos, with many members unable to budget or plan their future effectively. Some have even found themselves past the expected retirement age without a resolution in sight.

It’s imperative for the government to step in and take decisive action. We demand clear accountability from Capita regarding this backlog. The government must not only provide compensation to those affected but also implement a robust strategy to ensure that such administrative failures do not occur again.

We urgently need government intervention to protect the financial futures of those who have dedicated their careers to civil service. It’s time to hold Capita and those responsible accountable, ensuring all civil servants can retire with peace of mind. Please sign this petition to call for immediate government action, accountability, and compensation for Civil Service Pension Scheme members affected by these critical delays.