Imagine that your life-saving medical device is not able to communicate with your phone app, preparing for a critical video conference or winding down with your favorite show, only to have your internet service abruptly cut off. This has been my reality far too often. **Spectrum service outages** in California can last for hours and sometimes happen as frequently as 3-4 days per month. It's a major disruption to both work and personal life. Each time the internet goes out, I spend precious time calling customer service for a reimbursement, which should have been my right automatically.

**Internet service providers (ISPs) hold a pivotal role in our daily lives**, especially in a digital era where stable internet is essential. However, unreliable connections cause chaos and major inconvenience. The effort to secure a reimbursement after losing connection is not only frustrating but drains energy and resources that could be better spent elsewhere.

**It's time to introduce new legislation in California** that mandates automatic reimbursement from ISPs for service interruptions lasting more than four hours. By implementing this rule, we can ensure ISPs remain accountable and that customers do not bear undue financial burdens or stress from interrupted internet service. This regulation can encourage ISPs to improve their service reliability, as they would face direct financial consequences for frequent outages.

**Why is this legislation necessary?** According to the Federal Communications Commission (FCC), millions of Americans rely on their daily internet service for work, education, and communication. Inconsistent service impacts productivity and access to crucial resources. Additionally, the Customer Service Satisfaction rates for ISPs are among the lowest in various sectors; a clear sign that more must be done to protect consumers.

**There are tangible benefits to this change:**
1. **Consumer Protection**: Automatic reimbursements ensure fairness, ensuring ISPs take responsibility for their service quality without additional effort from consumers.
2. **Improving Service Quality**: Financial consequences push ISPs towards minimizing outages and upgrading infrastructure.
3. **Reducing Hassle**: Simplifies the process for customers, freeing them from the hassle of advocating for their rights after each disruption.

**We are campaigning for a practical solution** to an ongoing issue. Internet service interruptions shouldn't be an accepted norm. It is essential for the governor and state legislators to hear our voices and enact policy changes so ISPs align with their service commitments. Let's make a stand for consumer rights and compel ISPs to deliver the uninterrupted service we deserve.

Sign this petition today and join the movement for fair, reliable internet in California. Your signature could be the push needed to drive change and bring awareness to this important issue. Together, we can hold ISPs accountable and ensure automatic reimbursements become law in California.