As a resident of the Villa Esperanza Condominium in Hialeah, Florida a property of Cornerstone Group (https://cornerstonegrp.com/ along with numerous neighbors, sadly experience ongoing mistreatment from our leasing office personnel.

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Mistreatment encompasses, but is not limited to, encountering rudeness when seeking help, being overlooked, or receiving incorrect or misleading information. This conduct not only undermines the dignity of tenants; it also creates numerous needless grievances and miscommunications, damaging trust and respect between tenants and management.

The continuous nature of this issue has transformed what should be our residence into a site of unwarranted disagreement. In the United States, tenant rights and customer service are regarded as extremely significant. Research conducted by the Institute of Real Estate Management revealed that 92% of tenants indicated that effective management, characterized by respectful communication, is crucial for their satisfaction.

This necessitates prompt action, as the existing conditions at Villa Esperanza Condominium significantly fail to meet these specified standards in property management. Our request is straightforward: We insist on a change of the current staff in the leasing office to guarantee respectful, responsible, and transparent management. Residents of Villa Esperanza Condominium should receive respect and professionalism from those designated to assist us.

We kindly ask for your support in facilitating this essential change for the improvement of our community. Please sign this petition. Let’s unite to promote an improved living environment for every resident at Villa Esperanza Condominium.