After over a decade Metrobus has removed our stop at the top of Long’s Hill (stop #2745) with less than 2 weeks notice. This will have immediate and long-term effects on the riders who access the bus using that stop.

While no reason has been provided publicly or through the app‬ bulletins, Metrobus staff have cited various “safety” issues when contacted by phone.‬

‭We, the riders of route #10 in the area of the top of Long’s Hill are petitioning for‬‭ an immediate halt to this plan and for open consultation on ways to ensure this stop‬ remains near to its current location.

A large number of users, many of them without alternative means to get around, rely‬‭ on this route and this stop in particular to shop and access vital services‬‭.

While‭ Metrobus provided their own figures showing only an average of 8.2 bus boarders a day at‬ stop #2745, we counted 68 separate boardings/disembarkments on Thursday, June 20‬
‭ (not including 4 or 5 missed runs).

We would like to know how the Metrobus numbers are‬‭ arrived at—if, for example, they don’t include users of free passes.‬

‭A paper notice on the stop itself heralding its removal appeared around June 11, only 13‬
‭days before the date it was to be permanently closed. (That notice subsequently was‬
‭ removed and reappeared without contact info, then turned around several times).

Without‬ notification through the Metrobus mobile app,‬‭ nobody we spoke to at the stop in the‬ following days had been aware until they arrived at it that it would be removed, and‬ none had a clear idea of where they would have to go instead.