As a new AT&T customer, my experience at the Derby, Kansas store was marred by significant issues due to the current Franchise structure. An employee accidentally created two accounts under my name, leading to months of frustration in trying to close the incorrect one. During attempts to resolve this, I faced unprofessional behavior where an employee even threatened police involvement to force me to leave the store, despite my legitimate attempts to rectify the situation. Fortunately, after escalating the matter to BBB.org, AT&T took notice, and I finally received a call from them to address this ongoing problem. However, this isn't just about my story—it's a community-wide issue.

Many Derby residents have expressed dissatisfaction with the service quality and professionalism at this Franchise location. Currently, the lack of accountability and consistency in customer service profoundly impacts our community, resulting in numerous complaints. We believe that replacing the existing franchise with a Corporate AT&T store would ensure a higher standard of service, improved accountability, and a more satisfactory experience for all AT&T customers in Derby.

A Corporate store would bring trained staff who are better equipped to handle complex issues and provide efficient, accurate assistance tailored to customers’ needs. It would also facilitate faster resolutions to problems and uphold AT&T’s commitment to customer satisfaction. Corporate oversight would significantly reduce the incidents where customers, like myself, find themselves trapped in a frustrating cycle of unresolved service issues.

In a growing city like Derby, KS, where dependable communication services are essential for both residents and businesses, establishing a Corporate AT&T store could lead to increased trust in AT&T services. It would reaffirm AT&T's dedication to supporting and enhancing the communications infrastructure by investing in communities.

I urge AT&T to consider this petition seriously, as it represents the collective voices of Derby’s community members who are calling for change. By signing this petition, you are advocating for a more reliable and professional AT&T presence in Derby, Kansas. Please join me in this effort to improve our local service by signing this petition today.