The water main break on Christmas Day has had a significant impact on the "luxury" experience we have all signed a lease agreement towards.  While we are all aware that things like this can happen to any building, we feel that the response of the management team is far below the expectations of the brand promise. 

• Management continues to be poor communicators regarding ongoing issues and repairs
• Amenities have been closed for an undisclosed period of time which include the roof top, pool and fitness center.
• Essential services such as the trash chute and secure parking gates continue to be out of service.  In the case of the parking gates, this occurs for months at a time which has resulted in more than 50 vehicle break-ins which were completely preventable through appropriate security. 
• Elevator service continues to be restricted to a single car which causes wait times to exceed 30 minutes, sometimes more considering the construction trash-carts that take priority over residents. 
• Emails to management about rent concessions from individual tenants continue to be completely ignored.

As such, we seek to compel management to provide rent concessions to the entire community for the month of February.  It is unreasonable to expect full-payment for "luxury living" when we are living in anything but. We feel this step could have been avoided if management had better prepared prior to the incident and simply provided better communication and alternatives to amenities and services throughout the situation.  We believe it is important to recognize the hard work of the cleaning and maintenance teams as they continue to restore Icon Midtown to the building it is advertised to be.