My husband dedicated over 30 years of his life to serving in the Public Sector with the promise of a secure retirement. Like many others, he invested in additional voluntary contributions (AVC) managed by Capita, trusting they would safeguard our future. Yet, today we find ourselves caught in an agonizing limbo, as access to these funds remains withheld, causing profound financial distress and uncertainty.

This is not just our story. Countless individuals across the UK are trapped in the same predicament. Capita is failing in its duty to provide timely access to pensions and AVCs, depriving hard-working citizens of the security they rightfully deserve. This betrayal places undue financial hardship on retirees, forcing them into unnerving situations where they are unable to meet their daily needs, let alone enjoy their earned retirements.

### **Evidence of Capita's Shortcomings**
According to research conducted by the Financial Conduct Authority (FCA), thousands of complaints have been lodged against Capita regarding delayed pension disbursements and erroneous financial management. These missteps emphasize a clear pattern of failure that underscores the urgent need for intervention.

Moreover, a report from the National Audit Office (NAO) stated clear inadequacies in Capita's handling of pension schemes, pointing out systematic complaints about their lack of communication and delays in processing pension payouts. This inefficiency not only violates the trust placed in them but also contravenes contractual agreements to manage these funds responsibly.

### **Our Call to Action**
We urge the government to take immediate steps to terminate Capita's contract for managing Civil Service pensions. We need to ensure pensions are handled by operators who are efficient, transparent, and responsive to pension holders' needs. This change is essential to restore the faith of public servants in pension management systems and to relieve ongoing financial stress impacting retirees and their families.

We propose that an independent review be conducted for a transition plan that swiftly replaces Capita, ensuring all pensioners can access their rightful funds without further delay. Additionally, a comprehensive audit of Capita's pension fund management should be conducted to identify and rectify current deficiencies affecting pension holders.

By signing this petition, you are advocating for a pension system that honours its commitments to those who have dedicated their lives to public service. Let us join together to demand accountability and efficiency in our Civil Service pension management. Sign now to make this change possible.