We, the customers of Temu in Trinidad and Tobago, are calling on Temu and its logistics partner, Horizon Logistics, to immediately end their partnership with Aeropost as the designated courier for our region.

Aeropost has repeatedly failed to provide even the most basic level of customer service and delivery reliability. Many of us have experienced:

• False “failed delivery” updates when no delivery was attempted
• No phone calls or communication before delivery is marked as failed
  Unreachable customer service
• Refusal to escalate issues or speak to a supervisor
• Outright dismissiveness unless you're one of their “account customers”

If you're receiving a package from Temu via Horizon Logistics, Aeropost treats you as an outsider. Unless you are a direct Aeropost customer, they refuse to assist beyond giving generic answers — even in serious delivery issues. In some cases, they tell us we don't have access to escalation or supervisory support because we aren't “their” customers.

Temu support, though responsive, is often unable to intervene or communicate directly with Aeropost, leaving customers stuck and helpless. This is not only frustrating — it’s unacceptable.

We’ve spent entire days trying to get packages redirected or delivered, only to be ignored, misled, or blamed. Had we known Aeropost wouldn't deliver to our address, many of us would have chosen a different method or shipping option. But we aren't given the choice.

There are reliable, responsive courier services in Trinidad and Tobago. Aeropost is not one of them. This continued partnership is damaging Temu’s reputation in our country and causing unnecessary stress to loyal customers.

We are asking Temu and Horizon Logistics to immediately discontinue the use of Aeropost for deliveries in Trinidad and Tobago and to instead partner with a trusted, customer-friendly courier that respects our time, money, and business.

Your customers deserve better.