Protect Travelers, Not Profits — Reform Airbnb’s Refund Policy
My son made a simple mistake — he accidentally booked the wrong city on Airbnb.
We realized it within 26 minutes and canceled immediately.
No one stayed. No services were used. No harm done. 

But Airbnb and the host refused to return the $1,088, hiding behind “policy.”

That’s not a policy. That’s a profit loophole — one that hurts real families.

We’re a working-class family who saved up for this trip. We weren’t looking for luxury — we just wanted to take a break and show my mom the ocean. Instead, Airbnb allowed a host to walk away with over a thousand dollars for doing absolutely nothing. 

This isn’t just about us.
It’s about every traveler who’s ever been penalized by a system that values revenue over fairness, and every person with a disability who deserves compassion, not punishment.

Airbnb claims to stand for inclusion and accessibility — but their refund structure discriminates against anyone who makes a human mistake or faces cognitive 

challenges. It’s not fair. It’s not ethical. And it’s not sustainable for a company that profits from trust.

We’re asking Airbnb to:
Create a universal fairness policy requiring full refunds for cancellations made within one hour of booking when no services have been used.
Implement accessibility-based discretion — allowing exceptions for users with disabilities or cognitive impairments.
Increase transparency in host refund policies to prevent exploitation of travelers.
Establish an independent appeal process for disputes.
This petition is about justice, accountability, and empathy — the foundations of good business and human decency.

If Airbnb can afford billion-dollar profits, they can afford to do what’s right.
Sign this petition and demand a refund policy that protects people — not profits.