NSW Fair Trading must take strata agency complaints seriously by ensuring that all strata agents pass the Strata Management Scheme Act exams before being issued a license. Implementing a points system for licenses, where each unresolved complaint results in a 10-point deduction from an agent's 100-point total, will hold agents accountable. When all points are lost, the agent's license should be revoked and their name published on the Fair Trading website. This reform will enhance transparency and trust in strata management. Sign this petition to demand better accountability for strata agents in Sydney, NSW!