I’ve relied on Houston’s METROLift Paratransit Service for over 30 years as a legally blind rider. For many of us in the disabled community, this service is not a convenience—it’s a lifeline. Yet in recent years, its reliability has sharply declined.With nearly 17,000 registered users in Houston and fewer than 400 vehicles—and even fewer active drivers—METROLift is stretched far too thin to meet the growing needs of our community. Riders regularly face overbooked trips, poor scheduling, excessive delays, and unreasonably long ride times. The result? Missed medical appointments, compromised independence, and daily uncertainty for elderly and disabled riders.Critical improvements—like upgraded GPS systems, better network communications, and increased staffing—are not optional. They are essential.With over 40 million Americans living with disabilities and 46 million over the age of 65, this is a national issue that demands attention at the local level.We urge METROLift and city leaders to act now. Reform the system. Expand the fleet. Hire and train more drivers. Invest in infrastructure that prioritizes accessibility, safety, and dignity.Your voice matters. Speak up. Share this message. Demand better for Houston’s most vulnerable.

Together, we can drive change.