Petition to TELUS Mobile for Improved Cell Service in North Vancouver, B.C.

To: TELUS Mobile Customer Service Department

Subject: Request for Improvement in Cellular Service in North Vancouver, B.C.

We, the undersigned residents of North Vancouver, B.C., request that TELUS Mobile take immediate action to improve cellular reception in our area.

Issue: Residents in the Edgemont area of North Vancouver, B.C., are experiencing poor cell reception, including dropped calls, slow data speeds, and inability to connect in certain locations. This issue affects daily communication, emergency services access, and overall quality of life.

Impact:

Safety: Poor reception is affecting communication with health care providers and may its worst may delay emergency response times and hinder communication during emergencies.

Business: Local businesses and professionals rely on reliable cell service for their operations.

Daily Life: Residents face inconvenience in performing everyday tasks that require mobile connectivity.

Request: We request that TELUS Mobile conduct a thorough assessment of the cell coverage in North Vancouver, B.C., and implement the necessary upgrades to infrastructure to ensure reliable and consistent service. This could include installing new cell towers, enhancing existing infrastructure, or exploring alternative solutions.

 

 

Personal Story: Dr. Russell O'Connor
Impact of Poor Cell Service on My Practice and Daily Life in Edgemont North Vancouver, B.C.

As a physician serving the North Vancouver community, reliable communication is crucial to providing the best care for my patients. Unfortunately, the poor cell service in our area has significantly impacted my ability to perform my duties effectively.

Professional Challenges:

Daily calls to community health team members is affected.  

Dropped Calls with Patients:  Frequently, my calls with patients are dropped mid-conversation. This is particularly distressing when discussing critical health issues or providing important medical advice. Inconsistent communication undermines the trust my patients place in me and can delay their care.
Difficulty Hearing Patients' Complaints:

Often, I am unable to hear my patients' complaints clearly due to poor reception. This not only frustrates my patients but also hampers my ability to make accurate diagnoses and provide timely treatment.
Administrative Hurdles:

Calls are often dropped or connections are so poor that I cannot communicate effectively with pharmacy, therapists and insurance representatives. This leads to delays in securing necessary treatments for my patients.

Personal Impact:

Household Communication:

The poor cell reception affects everyone in my household. People frequently hang up on us because they can't hear us, causing frustration and miscommunication in our personal lives.

Requests for Improvement:

My wife and I have both repeatedly requested improved cell phone coverage from TELUS. Despite these efforts, the issues persist. TELUS provided a one-month reprieve on my bill last year, acknowledging the problem but failing to implement any long-term solutions.  I was told at one point to switch providers by a telus representative. 

Conclusion:

The continued poor cell service provided by Telus in North Vancouver is not just an inconvenience; it poses a significant barrier to my ability to provide timely and effective care to my patients. The lack of reliable communication impacts both my professional responsibilities and personal life, creating ongoing stress and frustration.

We urgently need TELUS to take concrete steps to improve cell phone coverage in our area. This improvement is essential for the well-being of our community and the efficient operation of local businesses and services. I urge TELUS to prioritize this issue and deliver the reliable service that North Vancouver residents deserve.

Russell O'Connor 

2690 Colwood Dr

North Vancouver BC

V7R2R1