Rocket Mortgage previously known as Quicken Loans is a direct mortgage lender operating in all 50 states. For over a decade employees and clients have shared concerns of unethical and inhumane practices within the organization. Rocket mortgage uses deceptive advertisement practices to collect information from borrowers without their knowledge and quotes are presented without the true APR. The organization has not updated its sales scripts to include the APR and to exclude escrow refund as a sales tactic even though it was ruled in September of 2021 by a federal judge that they must. The company violates UDAAP laws and uses high sales pressure tactics to mislead clients into high cost loans that have no tangible net benefit. Most loan options are designed to take advantage of lower income families. 

Loan originating team members are paid minimum wage and are forced to make unethical decisions in order to put food on the table. Team members are forced to work 50+ hour weeks without overtime pay. Some team members only make $200-$300 a month in total commission. When team members seek medical help for the burn out they are faced with tough decisions to either ignore doctors orders on working more then 40 hours and continue to produce more volume or fear being fired. Leadership encourages team members to ignore physicians orders creating a toxic and unhealthy work environment. When team members express concerns over the quality of the loan option to leadership, they are pressured to make the sale regardless of cost or benefits. This goes against NMLS guidelines on protecting the borrower and the mortgage industry.

Rocket Mortgages embodies the definition of rape culture with a different executive or leader accused and demoted for allegation of sexual misconduct or harassment. 

This list of issues in not exclusive to the issues present within the organization. If you feel comfortable with signing and sharing your story or concerns that haven't been addressed please do. 

This petition is intended for the desk of Michigan Attorney General Dana Nessel since the company is headquartered under her jurisdiction. We are aiming for 5000 signatures so that an investigation can be opened to unveil the accuracy of these claims. If claims are found to be true team members are hoping the office of the AG will help with a class action lawsuit against the organization for the abuse and unhealthy behaviors they've been dealing with. They are also hoping that with the attention of the General, the CFPB will be alerted about such allegations and take action upon the company to do better. 

Thank you!