Reverse PETCO's Discriminatory and Illegal Policies Against Service Dogs and Individuals With Disabilities.

The Issue

As a wheelchair user and someone born with cerebral palsy, it takes more energy and focus for me to navigate doors, drawers, light switches and other daily tasks. With the help of Canine Companions for Independence, my life has been much more manageable these past 18 months, thanks to Pico, my beloved service dog, loyal sidekick and champion. We’ve developed an unbreakable bond, and now count ourselves among the 387,000 active service dog teams nationwide.

The Americans with Disabilities Act (ADA) states that service dog teams are welcomed anywhere the public is allowed and that a service dog’s human companion must maintain control of the animal at all times. Ironically, on the very week the ADA turned 25, PETCO discriminated against me and my service dog, Pico, by trying to separate us in the grooming area and classifying it as a non-public space. This designation was never intended to justify forcible separation of service dog teams to receive public services except in extreme cases.

Join me in calling on PETCO to respect individuals with disabilities and follow the law – tell them to allow service dog teams to stay together at all times.

It may not sound like a big deal, but PETCO’s insistence that I leave Pico with the groomer and wait for him in an adjacent room has the potential to significantly damage my working relationship with him. To relinquish control of Pico to someone who has no knowledge of how he is trained means I would be unable to solve any problems that may arise from his mishandling, which may lead to phobias and significantly damage his ability to work. To jeopardize Pico’s trust in me could reverse all the progress we’ve made, and ruin what has become the most important relationship in my life. What PETCO is doing is in direct defiance of the ADA’s rules and is simply against the law.

PETCO is standing behind this new policy, citing “safety concerns.” But not only is it illegal, it’s harmful to people with disabilities and their service dogs alike.

Tell PETCO to reverse its discriminatory policies and allow service dog teams to stay together at all times.

#LetPicoWork

This petition had 60,069 supporters

The Issue

As a wheelchair user and someone born with cerebral palsy, it takes more energy and focus for me to navigate doors, drawers, light switches and other daily tasks. With the help of Canine Companions for Independence, my life has been much more manageable these past 18 months, thanks to Pico, my beloved service dog, loyal sidekick and champion. We’ve developed an unbreakable bond, and now count ourselves among the 387,000 active service dog teams nationwide.

The Americans with Disabilities Act (ADA) states that service dog teams are welcomed anywhere the public is allowed and that a service dog’s human companion must maintain control of the animal at all times. Ironically, on the very week the ADA turned 25, PETCO discriminated against me and my service dog, Pico, by trying to separate us in the grooming area and classifying it as a non-public space. This designation was never intended to justify forcible separation of service dog teams to receive public services except in extreme cases.

Join me in calling on PETCO to respect individuals with disabilities and follow the law – tell them to allow service dog teams to stay together at all times.

It may not sound like a big deal, but PETCO’s insistence that I leave Pico with the groomer and wait for him in an adjacent room has the potential to significantly damage my working relationship with him. To relinquish control of Pico to someone who has no knowledge of how he is trained means I would be unable to solve any problems that may arise from his mishandling, which may lead to phobias and significantly damage his ability to work. To jeopardize Pico’s trust in me could reverse all the progress we’ve made, and ruin what has become the most important relationship in my life. What PETCO is doing is in direct defiance of the ADA’s rules and is simply against the law.

PETCO is standing behind this new policy, citing “safety concerns.” But not only is it illegal, it’s harmful to people with disabilities and their service dogs alike.

Tell PETCO to reverse its discriminatory policies and allow service dog teams to stay together at all times.

#LetPicoWork

Petition Closed

This petition had 60,069 supporters

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The Decision Makers

Petco
Responded
At Petco, we celebrate the human-animal bond and our ultimate goal is to be pet parents’ trusted partner of choice in all that we do. In our grooming salons across the country, we do our very best, each and every day, to ensure the health, safety and well-being of the pets in our care. From our 7-point check-in to the groom itself, we work closely with pet parents to ensure that every pet gets the best service possible. And the large viewing windows in our salons make it possible to watch the groom every step of the way. At the same time, in order to protect the safety of the pets being groomed, their pet parents, and our grooming salon partners, Petco policy provides that we restrict access to our grooming salons (which are non-public areas) for customers and other members of the public. However, in certain circumstances, we recognize that human and animal welfare may be better served when limited exceptions are made, even while there is no legal duty to do so. We think this specific situation merits an exception. Therefore, Petco will welcome Mr. Honick to be present in the grooming salon while Pico is being groomed. It is important to note that we reserve the right to decide this issue on a case-by-case basis, dependent on the varying circumstances related to any such request.
James M. Myers
James M. Myers
Chief Executive Officer and Director, PETCO Animal Supplies, Inc.
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