We have had contact from Vets Now and they are looking into the problems at their end. Here is what they said

"Thank you for your detailed email, please be assured this has been directed to the relevant person investigating your concerns.

We are taking this very seriously and appreciate you clarifying your concerns."

We are crossing our fingers!

We will keep you updated on this, please remember to keep sharing with friends, family, and people you know who may have had the same problems, or similar and want to see change.

Thank you to everyone who has signed so far.