I have contacted Vets Now have contacted us, and they seem to be wanting to pass the buck, but at least contact has been made. 

I have put across to them my concerns for the welfare of pets and their owners. 

We have also pointed out that passing the buck or pushing the blame on to the PDSA will not be tolerated when it was not just the PDSA at fault. 

I have also pointed out the code of conduct that was breached, 

Section 1

1.1  Veterinary surgeons must make animal health and welfare their first consideration when attending to animals.

1.3  Veterinary surgeons must provide veterinary care that is appropriate and adequate.

1.4  Veterinary surgeons in practice must take steps to provide 24-hour emergency first aid and pain relief to animals according to their skills and the specific situation.

1.6  Veterinary surgeons must communicate with each other to ensure the health and welfare of the animal or group of animals.

Section 2

2.1  Veterinary surgeons must be open and honest with clients and respect their needs and requirements.

2.4  Veterinary surgeons must communicate effectively with clients, including in written and spoken English, and ensure informed consent is obtained before treatments or procedures are carried out.

2.7  Veterinary surgeons must respond promptly, fully and courteously to clients’ complaints and criticism. 

Section 4

4.1  Veterinary surgeons must work together and with others in the veterinary team and business, to co-ordinate the care of animals and the delivery of services.

4.2  Veterinary surgeons must ensure that tasks are delegated only to those who have the appropriate competence and registration.

We hope that they take it seriously, and get back to us with haste.