*Agenda*
�IT system
-efficiency & reliability
- Simo balances, profiles & team performance
-Doing online orders on behalf of team members
�Call centre management
-customer service
-management of bulk orders
-order delays
-incorrect information distribution
�Finance updates
-Bank statements
-POPs
-Accesibility of member statements

*Short-Term requests*

�Open the front office
-PV updates without human intervention
-Manual registrations (emails must go directly to registrations & not be mixed with orders)
-Time extended to 17h30 for collections
-Open saturdays until 15h30

�Customer service
- 2/3 shifts in a 24 hour cycle