Decision Maker Response

Joe Magnacca’s response

Dec 4, 2017 — Since Massage Envy was founded more than 15 years ago, the safety of members and guests has always been, and will always be, paramount. And, we are always looking for ways to do more.

Last week, we announced immediate actions that are taking place across the Massage Envy network:

– Each location was required to review, re-communicate and, in no uncertain terms, recommit to our safety and reporting policies.

– We have just completed an additional review of all massage therapist files to ensure they have a completed background check and professional reference checks as well as to ensure their licensure/certification is current and annual training requirements have been met.

– Our accredited third-party background screening company has begun
rescreening each and every one of the 20,000 licensed massage therapists within the Massage Envy network.

But these steps are just the beginning. To help define our path forward, we are in dialogue with victims, including Danielle Dick, victim rights groups, industry associations, and sexual violence experts to help define a comprehensive plan that addresses prevention of the horrible acts and respect for victims who come forward to report incidents. You will be hearing more about these plans very soon.

Thank you for supporting positive change for the massage therapy industry and the Massage Envy brand.

Joe Magnacca, CEO of Massage Envy Franchising, LLC