Lately, Discord has been pushing its shop full of profile effects, avatar decorations, nameplates and other cosmetics. That’s fine in theory, people like customizing their profiles. The problem starts when what you see in the shop preview is not what you actually get once you buy and equip the item.

You often see a huge, eye catching animation in the promo image, and then on your real profile it turns into a tiny dot or a barely visible effect, often cropped in a completely different way. If you decide to buy based on that preview, it’s very easy to feel cheated.

When you contact support, the answer is always the same: profile cosmetics are “non refundable and cannot be exchanged”. It doesn’t matter if you bought it a few minutes ago, or if you can clearly prove with screenshots that the final result looks nothing like what was shown in the shop. In other words, if the preview is unclear or misleading, it’s entirely your problem.

We’re asking Discord for a few basic and reasonable changes:

1. Honest, easy to understand previews
   Show how the effect actually looks on a real profile, not just in a random square icon.
   Include examples on both desktop and mobile.
   Clearly say when an effect is very subtle or only covers a small part of the banner/avatar.
   
2. A minimum protection window for buyers
   At least 24 hours after purchasing a cosmetic in which users can request a refund or exchange it for another item of equal value, especially when the effect turns out to be clearly different from how it was presented, or has just been tried for the first time.
3. Clear rules directly on the shop page
   A simple box explaining what can be refunded, what cannot, and within which timeframe, instead of hiding everything in long legal pages that almost nobody reads.

This petition is not an attack on the artists who create these cosmetics, but on the way they’re being sold. Anyone who spends real money on an effect deserves to know what they’re actually buying and shouldn’t be stuck with something that’s practically invisible on their own profile.

If you’ve been disappointed by a Discord cosmetic, or if you simply believe paying users deserve some basic protection, please sign and share this petition. The more of us speak up, the more likely it is that Discord will take this issue seriously and fix how its shop works.