We are on a mission to make Delay Repay easier for everyone. Right now, millions of pounds of rail travellers’ compensation goes unclaimed each year because the process is too complicated. We are calling for ‘1-click’ Delay Repay – no more claim forms, just a simple button - so getting your money back is quick and easy, and no one misses out. Sign our Fair Play on Delay Repay petition to help put the money you are owed back in your pocket. 
 
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Delay Repay* is a government-backed programme that compensates rail passengers when their train is delayed, which rail travellers value in making up for disruption. However, claiming that compensation often means creating multiple train company accounts and filling out repetitive online forms, re-entering information that often the company you bought your ticket from already has.  

Instant Delay Repay alerts are the first step to seamless compensation. Trouble is, the claiming process itself could be a lot simpler – we’re talking 1-click simple. Right now, it takes most people more than 6 minutes to fill in the form, and we estimate that around £80 million† in compensation goes unclaimed every year as a result. Regular travellers are hit particularly hard: over half say they have missed out on compensation they were entitled to.  

Trainline has invested in helping passengers with delay repay notifications and help with claiming, but we can do better: we’re calling for rail companies to make Delay Repay ‘1-click’, for  all ticket retailers, making compensation for disrupted journeys simple and fair, no matter how or where you bought your ticket.  

The technology to deliver ‘1-click’ Delay Repay already exists, but railway industry rules prevent ticket retailers from offering the simple and easy experience that passengers demand. Our research shows that 85% of UK adults would support this change, but we need your backing to make the case to Government and the wider railway industry.

Together, we can change this. Sign this petition for Fair Play on Delay Repay, and call on the Government to change the rules, let technology simplify Delay Repay, and put the money you’re owed back in your pocket. 

* You may be eligible for Delay Repay compensation if your train journey is delayed by 15 or 30 minutes, depending on your Train Operating Company. 
 
† Unclaimed Delay Repay compensation is an estimate based on aggregated Trainline passenger delay data, conversion of Trainline journey share to total industry passenger estimates, and median compensation values. Estimated total amount of compensation due is approx £224m in FY 2023-24, which is compared against the Office of Rail and Road’s published total compensation claimed (£138m in FY 2023–24). Figures are indicative only and rely on assumptions and proxies. Trainline does not guarantee the accuracy or completeness of this estimate, which is provided for informational purposes only.