My name is Rachel and I am a frequent online casino player. I created this petition following a dislike created with the casino platforms (Ace Revenue, GWages) that host more than 10 online casinos (Slot Madness, Captain Jack, Royal Ace, Planet 7, Silver Oak, Slots Of Vegas, Prism, Ruby Slots, Wild Vegas, Palace Of Chance, ClubPlayer, CoolCat, Dreams).

After I received the offers for the casino from an affiliate of these platforms with certain codes through which they offered me certain promotions such as 50 free spins or $30 free, I created accounts on these casinos and got possession of these bonuses. More precisely, I received a bonus code worth $25 for free and I logged into my account and played.

After playing and unlocking this bonus according to the terms and conditions, I received $100 real money in my account that I could withdraw.

The only payment option I could use was COINDRAW. In order to make this withdrawal, I received instructions to verify my account through the Hooyu platform where I uploaded my identity document and selfie. After uploading these documents I created a bitcoin wallet and made a deposit of $10 for verification and made the withdrawal.

After I made the withdrawal, I received the message that I will receive the money after 48 hours.

After 3 days I checked my email and noticed that I did not receive any notification from this casino. I logged into my account and the withdrawal was cancelled. Any casino that has a problem with the client's account is contacted by email with the problem it has. These casinos do not notify customers by email in any way. If the client does not log in to the account for 1 month and tries to contact them on live chat, they do not send notifications. The only notifications I send to clients are marketing with promotions.

After that I tried to contact them on live chat and after about 1 hour an agent connected and told me that I could not use this withdrawal method but as I mentioned it was the only one. They find all kinds of methods to delay you and not pay you. They also told me that I had to send all kinds of documents for verification and after I sent all the documents they told me that they would verify my documents in 7 working days and it took neither more nor less than 16 days. After the 16 days they told me that I can't use the Coindraw payment method and I have to use the Bitcoin payment method. After I used this payment method, they told me that it takes 7 working days to approve my withdrawal and another 7 working days to send me the money. I received the money after 1 and a half months to my almost daily insistences.

I also created an account at another casino that belongs to the 2 platforms and with luck I unlocked another bonus and after I withdrew the money through Coindrawn, which was the only method, they told me that I had to send more documents. After I sent more documents and waited 5 days for them to check them, they told me that their team cannot check my documents. I also mention that it is the same team that checked my documents at the casino that paid me after 45 days.

I created this petition and I need your help to raise an alarm signal to the authorities who let these casino sites and who gave them the license to investigate what was said and to penalize those involved because these casinos are trying to deceive customers to attract them to these platforms. Any casino in this world notifies its customers by email of what happened. These platforms will never notify anyone until they are penalized. I have also sent this petition to those from the international protection of gambling, and when we collect the 500 signatures, they will set in motion and investigate these casinos.