Date: April 19, 2026

From: The Citizens of India

To:
(1) The Union Minister, 

Ministry of Communications, Government of India,

New Delhi.

(2) The Chairman,

Telecom Regulatory Authority of India (TRAI)

(3) The Secretary,

 Department of Telecommunications (DoT)

(4)The Chief Executive Officers, All Licensed Telecom Service Providers (TSPs)

Subject: Formal Protest Against Collective Negligence in the Implementation of Calling Name Presentation (CNAP)

Respected Sirs/Madams,
      We, the citizens of India, write to express our deep disappointment and mounting anger regarding the failure to implement the Calling Name Presentation (CNAP) service by the mandated deadline of March 31, 2026. Despite years of discussions and official assurances, the majority of Indian states remain without even basic trials of a service designed to protect citizens from rampant financial fraud and harassment.
      This delay is not merely a technical glitch; it is a profound display of negligence and a breach of public trust. We see a recurring pattern where the Government and its agencies announce transformative policies—claiming they are for the public good—only to retreat into a cycle of excuses when it comes to actual execution.

       A stark example of this tactical avoidance was seen with the linking of Aadhaar to Voter IDs. After seeking permission from the Hon’ble Supreme Court and receiving a favorable verdict, the Government pivoted to citing "fake Aadhaar cards issued to illegal migrants" as a reason for non-implementation. This contradictory logic suggests that either the foundational systems (Aadhaar) are flawed, or the intent to implement the law was never genuine.
       We wish to make the following points clear to the Ministry, TRAI, and TSPs:
 
End the Excuse of "Legacy Systems":

     TSPs have had over two years to prepare for this transition. Citing 2G/3G incompatibility in April 2026 is an admission of corporate inertia. If private companies can roll out 5G at record speeds for profit, they can surely implement security features for consumer safety.

Taxpayer Accountability:

      As citizens who pay Central and State taxes from our hard-earned money, we are not "fools" to be appeased with endless "phased rollout" promises. We expect the infrastructure we fund and pay for to work in our interest, not just for corporate gain.

Vigilance over Rights:

      The Indian public is more alert and vigil today than ever before. We view the right to know who is calling us as an extension of our right to safety and privacy in a digital age

Demand for Transparency:

      We demand an immediate, public explanation for why the March 31st deadline was missed and a state-wise activation schedule that is legally enforceable.
       The citizens of India will no longer tolerate malpractices where administrative or corporate convenience takes precedence over constitutional rights and consumer safety.

      We expect immediate corrective action, failing which we shall be forced to seek judicial intervention to hold the concerned authorities and TSPs accountable for this systemic failure.

Sincerely,
The Citizens of India