For the past 8 years, Maynilad has provided unreliable and irregular service as a water utility provider, servicing (or a lack thereof) more than a million Filipinos who are currently subscribed, with little to no choice to their current water service.

            This disservice has been made more glaring 3 years ago, and again today in 2022, with most areas experiencing an average of 12 hours of interrupted service every day, and more recently, 72 hours of no water in Las Pinas, Muntinlupa and Cavite, With little to delayed notifications to the subscribers, and schedules that is always changing which confuses the subscribers This is not the service that the Filipino people deserve, especially when this is critical in the time of the Pandemic.

Based on Maynilad's conession agreement with MWSS, the below are BASIC EXPECTATIONS that is not experienced by the subscribers today:

- Continuity of service “.. to ensure availability of an uninterupted 24hr water supply(Art 5.1.2 of consessionaire agreement)
- Guaranteed minimum water pressure of 16 psi (min of 11 meters)
- (Art 5.1.4 Quality of water must comply with ph drinking water standards)
- (On Service Interruption, Interruptions should be done at nightime to avoid public inconvenience)
- For interruptions less than 24 hours, there should be be an announcement 48 hours prior.
- For interruptions more than 24 hours, 7 days advance notice.

             We, who represents more than a million subscribers, implore to hold Maynilad accountable for their actions, to provide a reliable and efficient remedy to the frequent water interruptions experienced, and to be transparent in sharing a binding 3-year plan to provide a lasting solution to our water service woes, in line with the concession agreement with MWSS.

May our pleas be heard, and may we be given a reliable water service as part of the agreement with Maynilad, and as our basic right as Filipinos.